Service Delivery Manager

Ramakrishna Narayanaswamy

Delivery Manager and SAP S/4 HANA Finance Architect

Email: ***********.*************@*****.***

Mobile: +1-781-***-****

Linkedin https://www.linkedin.com/in/ramakrishna-narayanaswamy-0b4ba21b Professional Snapshot

• Accomplished IT executive with 17 + years of IT experience in managing & driving SAP Projects, solutioning and COE initiatives & 5 years in Finance, accounting & taxation

• Combine business acumen with technology expertise in delivering large SAP engagements on time & on budget

• Foster superior customer experience by contributing and guiding in SAP consulting service like landscape design, sizing and technology optimization and solution developments

• Managed diverse project portfolio ranging from 8 MUSD to 12 MUSD and rich experience in playing diverse role in terms of Delivery Management, SAP Solution Architect, Release and transition manager & Proposal Anchor

• Demonstrated ability to work both in independent and team-oriented environments with well-developed organizational skills, excellent communication and interpersonal skills with problem solving ability

• Global experience having worked in APAC (India, Singapore, China, Japan & South Korea), Europe (UK, Germany, and Netherlands) and North America (US) and leading large diverse team of more than 100 members in different geographies Key Skills

• SAP S/4 HANA Finance

• Digital Transformation Solution

• Program Delivery Management

o SAP Activate Project management

o Agile Scrum & Waterfall program delivery methodology o Budgetary and Financial Management

o Application Lifecycle Management

o People Management & Center of Excellence (COE)

o IT Governance and risk management

• Cross-functional team leadership

• Client mining and sales development

• Project set up & Incubation

• Finance, Taxation, Accounting, & treasury

Key Achievements

• Revenue Growth of 2.5 MUSD to 8 MUSD over 2-year’s period with significant margin improvement and delivering multiple Agile projects in an outcome-based model

• Setting offshore delivery factory model based on Agile Scrum principles and adding value to customer business

Career Contour

Cognizant Technologies

Senior Manager

Sept 2014 – Present

IBM

Consulting Manager

Dec 2011- Aug 2014

Infosys Limited

Lead Consultant

Jan 2005 - Dec 2011

Viteos Technologies

Ltd

Manager

Feb 2004 – Jan 2005

Cholamandalam AMC

Ltd

Deputy Manager

March 2002 - Feb 2004

JM Asset Management

Capital LTD

Manager

Jan 2000 – March 2002

Professional Experience

Projects Summary:

Role Assignment Duration Location

Service Delivery Manager Pacific Gas & Electric Company-SAP AMS and Projects

Feb 2020 to present USA

SAP S/4Hana Finance

Consultant

E&J Gallo Winery – SAP AMS July 2018 to Feb 2020 USA Release &Transition

Manager

Delta Airlines – HR Project March 2017 to Aug 2017 USA Program Manager/SAP

Finance Solution Architect

Philips- Gemini Organizational Split

Program

Philips – Health Suite Digital Platform

project

Philips Transport Management

System Project

Philips Profit Centre Reorganization

project

Philips Customer Correspondence

harmonization project

Sept 2014 to June 2018 India, Netherlands, USA

Solution/Service Delivery

Manager

Dough Edbert Master blenders NV

(DEMB)- SAP AMS & AD Projects

Jan 2012 to Aug 2014 India

IS Finance Lead Infosys budgeting application Sept 2011 to Dec 2011 India SAP FICO Lead Consultant Syngenta Kernel Global Rollout Program - 8 APAC Countries

Sept 2009 to Aug 2011 Singapore

SAP FICO Lead Consultant Mentor Graphics- New GL

Implementation

Feb 2009 to Aug 2009 India

Offshore Delivery Manager Apple Inc- SAP Global Production Support and Projects

Jan 2008 to Jan 2009 India

SAP FICO Consultant Apple Inc- SAP Global Production Support and Projects

Mar 2004 to Dec 2007 India & UK

Core Delivery Management Function

• Experienced in different project methodologies like Waterfall, Agile and SAP Activate Framework

• Anchoring Project Initiation to stabilization overlooking all the aspects of project life cycle

• Responsible for presenting the project status tracker to key stake holders / leadership in weekly and steering committee meetings

• Collaborate with the client through their onboarding, adoption phases and into BAU state

• Managed Contract Scope definition, KPI definition, SLA definitions

• Project financials & budgeting

• Hand holding the Project transition to new ways of working

• Continuous improvement and automation leading to customer delight

• Responsible for client Production delivery and escalations and delivery excellence audits

• Identifying new business opportunities and optimizing budget targets

• Managing New work order and Change request & Contract Invoicing

• As Scrum master collaborate with Product owner to define feature and market value for product

Core SAP S/4 HANA Finance Functional

• Implementation experience of SAP functionality like New General Ledger using Migration cockpit, Closing Cockpit (Centralized Month end closing), Accrual Engine

• Implementation experience in Organization Carve out strategy and setting up new company codes with retrofitting interface

• SAP S/4HANA Finance – SAP Landscape transformation (SLT), SAP S/4 HANA Migration cockpit, Roadmap for SAP S/4 HANA Deployment options for On-premise & Cloud/Hybrid model. SAP Margin Analysis

• SAP MDG – Data Quality rules definition, active area & staging area, business Rule Framework for mass processing and governance

• Expertise on different functions of SAP FI/CO module such as General Ledger Accounting, Bank Accounting including EBS & Lock box, Accounts Payable, Accounts receivable, Internal Order, Cost Centre Accounting, Funds management, tax codes and tax procedure, Profitability Analysis, Integration of FI Module with SD & MM Modules.

• Blue Printing of To-Be Business Process Flows based on As-Is process and Gap Analysis and designed the functional specifications for the business requirements for Reports, Interfaces, Conversions, Enhancements, Forms, and workflows (RICEFW)

• Hands on experience in migrating legacy data like AR & AP Open items, GL Balance, Asset migration etc.

• Rich Experience of handling client demos, Fit Gaps workshops, Train the Trainer sessions and User Acceptance testing (UAT) sessions independently Baseline testing, integration testing and regression testing for developed and modified business cases

• System integration across multiple work streams and internal and external system including ALE-IDOCS, web service, ESFT for data transmission

• Experience in integration with Ariba and Concur and other 3rd party applications

• Experience of leading SAP Disaster Recovery activities and running the month/year end runbooks Pre-Sales

• Experience of anchoring RFP Pursuits ranging around $5M USD to $10M USD in terms of solutioning/Orals with the customer, building effort estimation model and commercials and handling client visits. Professional Certification

• SAP Certified Application

Associate – SAP Master data

Governance S/4 HANA 1909

• SAP Certified Associate – SAP

Activate Project Manager

• SAP Certified Application

Professional – Financials in

SAP S/4HANA for SAP ERP

Finance Experts 1610

• Certified Scrum Master (CSM)

• Certified Treasury Portfolio

Management

Professional Qualification

• Chartered Accountant from

The Institute of Chartered

Accountants of India

(Equivalent to US-CPA)

• Bachelor of Commerce from

Mumbai University

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