Customer Service Home
Resume:
Catherine Lorenzini
***************@*****.***
SUMMARY OF QUALIFICATIONS
** ***** ** *** ********** industry both at corporate and dealer level; 15+ years of experience in DMV processes, rectification and disclosure of reacquired vehicles; Motivated individual who is reliable, adaptable, works accurately and efficiently with strong organizational, communication, and interpersonal skills; Proficient knowledge of Microsoft Office, CRM, SAP, PARS, AWS, Turbo and other Jaguar Land Rover internal applications.
EXPERIENCE
Jaguar Land Rover NA LLC, Consumer Affairs Coordinator, Mahwah, NJ (August 2013-Present)
• Accurately maintain a reacquired vehicle report that documents all relevant vehicle data, from entry into the inventory to retail sale
• Timely transfer of ownership of reacquired vehicles to Jaguar Land Rover NA LLC in accordance with state DMV guidelines reducing vehicle depreciation time, increasing the availability of vehicles for resale
• Pursue unsecured reacquired vehicle titles and missing documentation to secure vehicle ownership
• Create and forward documentation for reacquired vehicle auction and oversee to ensure that documentation is properly completed by auction and retailer at sale
• Assure proper disclosure has been provided to the next retail buyer before releasing reacquired vehicle title MSX INTERNATIONAL, INC/PERCEPTA NORTH AMERICA, INC (contracted at Jaguar Land Rover North America, LLC) Consumer Affairs Reacquired Vehicle Title & Disclosure Specialist, Mahwah, NJ (November 2000-August 2013)
● Accurately maintain a reacquired vehicle report that documents all relevant vehicle data, from entry into the inventory to retail sale
● Timely transfer ownership of reacquired vehicles to Jaguar Land Rover in accordance with DMV guidelines reducing vehicle depreciation time, increasing the availability of vehicles for resale
● Provide rectification centers with necessary information for proper vehicle repair
● Create and forward documentation for reacquired vehicle auction and oversee to ensure that documentation is properly completed by auction and retailer at sale
● Assure proper disclosure has been provided to the next retail buyer before releasing reacquired vehicle title
● Pursue unsecured reacquired vehicle titles and missing documentation to secure vehicle ownership
● Request, obtain and follow-up on documents necessary to begin Consumer Affairs evaluation of demands
● Recoup sales tax on reacquired vehicles pursuant to state lemon law, decreasing Jaguar Land Rover’s loss on transaction
● Update customer and warranty information in Jaguar Land Rover applications MSX INTERNATIONAL, INC (contracted at Jaguar Land Rover North America, LLC formerly known as Jaguar Cars) Customer Relationship Representative, Mahwah, NJ (February 1998-November 2000)
● Researched, documented and resolved customer concerns
● Responded to customer contacts / inquiries by telephone or correspondence in accordance with department standards
● Provided superior customer service to establish owner satisfaction and loyalty
● Self-authorized spending of goodwill funds to resolve customer concerns, when appropriate
Contact this candidate