Pamela Faulkner

*** *. *** **.

Tipp City, OH ***71

740-***-****

Skills:

Working knowledge of Excel, Word

Typing speed: 75 wpm

Keystrokes: 9500 with 99% accuracy

Proficient in Multi-tasking

Excellent Written and Verbal Communication

Education:

Associates Degree in Massage Therapy

Spirit Creek Healing Arts Academy, West Jefferson, Ohio, 8/03

Employment History:

8/14- 01/15 Menards Tipp City, Ohio

Cashier

Customer Service, Inventory and Assisted Customers

12/11- Present Assurant Specialty Property Springfield, Ohio

US Bank Processing Specialist (4/28/18-Present)

Processing Policies ( Fax, Mail, Cancellations & Reinstatements)

Customer Service (Outbound Calls)

Senior Open Items Specialist (12/5/11-4/28/18)

Customer Service (Inbound/Outbound Calls)

Process Hazard Insurance premiums

Resolve customers problems/concerns with policies

Process monthly reports following standard operating procedures

Learning daily operating procedure revisions

Trainer for all new department employees

4/08-12/10 Yamada North America Inc. S. Charleston, Ohio

Assembly Associate

Human Resources

Assisted Human Resource Department regarding employee benefits, records & payroll

Supervised individuals in departmental Quality Control and Inspection

Devised & implemented an organizational system for purchasing department

Organized departmental Inventory and Records

Hand assembled Steering Columns

1/93-4/08 Stay at Home Mother South Solon, Ohio

2/91-12/92 Fastrac Inc. Springfield, Ohio

Data Entry Clerk

Data Entry for vast amount of Insurance companies

Customer Service (multi-phone lines)

Assisted Human Resources regarding payroll, paperwork and filing

1/89-1/91 Central Oil Asphalt Inc. Columbus, Ohio

Accounts Receivable/Payable

Computed billing for invoicing, including pricing/transportation costs

Billed insurance companies for services and delivery

Calculated and processed payroll into system

Paid company bills, data entry of accounts payable

Resolved customer billing/collections issues

Implemented departmental filing and organizational system for company

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