Service Representative Customer

Career Objective

To obtain a position which will utilize my excellent communication, customer service, and computer skills.

Personal Profile

I’m seeking a part-time or fulltime position.

Skills Summary

Excellent oral and written skills

Extensive experience in customer service

Oriented to accuracy & attention to detail

Strong decision making & problem solving skills

Proficient in word, excel, & outlook

Superior time management skills

Self-motivated & excellent team player

Strong work ethics

Professional Experience

Tuft’s Medical Watertown, MA

* Call Center November 2019 through January 2020

* Inbound & Outbound Calls Of 50 Per Day

* Trained Others For The Epic System

* Completed Installation Of The Epic Program

* This Was A Short Term Contract

Town Counsel Brookline, MA

*Administrative Assistant March 2019 through November 2019

* Received Fax To Complete Files And Claims

* Scanned Files And Claims

* Distributed Mail To Correct Attorney

* Labled Mail For Courier Service And Priority Mail

Boston Medical Center Boston,MA March 2016 thru Febuary 2019

* Patient Services

* First Point Of Contact In Call Center

* Filled Prescriptions

* Scheduled Appointments

* Canceled And Rescheduled Appointments

* Page Doctors And Nusres For Patients

* Sent Notes To Doctors And Nurses For Call Backs For Test Results Or Concerns From Patients Or The Family.

* All Work With Epic System

Citizens Bank RBS Medford, MA November 2014 thru August 2015

Customer Service Representative

* Inbound and Outbound Calls Of 80 - 100 Per Day

* Block And Unblock Debit Cards

* Searched Accounts For Fraudulent Activity

* Activate Cards To Make Major Purchases

Columbia Containers South Boston September 2013 thru Febuary 2014

Customer Service Representative

*Inbound Call Center

*Chassis And Crane Rentals Answered Inbound and Outbound Calls

Up to 100 Calls A Day

DentaQuest Charlestown, Ma- August 2012 thru April 2013

Customer Service Representative

Inbound call center 80 – 100 Per Day

Dental Insurance

Rearching Prior Authority Claim

Researching Dental Coverage By Codes For Dental Offices

Enrolling Patients Into Change Of Plans Of Coverage

Rebilling Claims

Delta Management Associates, Inc. Chelsea Ma - August 2011 thru November 2011

Customer Service Representative

Collections for student loans

Inbound & outbound call center 50 – 75 Per Day

Integral Resources Inc. Cambridge Ma - December 2011 thru January 2012

Customer Service Representative

Telemarketer & fundraiser

Inbound & outbound call center

Credit Collection Services, Westwood Ma – May 2007 thru August 2008

Customer Service Representative

Inbound & outbound calls in a fast pace call center

Researched & adjusted accounts

Contacted debtors regarding financial issues & coordinated payment plans

Pre-collected calls to customers 3rd Party Collections

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