Service Representative Data Entry
Resume:
Coreen L. Lockwood
Address:
** ****** **. #*, *******, PA 18252
Phone:
E-mail: **************@*****.***
PROFESSIONAL SUMMARY
Energetic Customer Service Representative with 10 years of experience resolving complex customer inquiries. Warehouse fulfillment technician position led to Employee of the month in 6 months of employment. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
SKILLS
Microsoft Office Problem Solving
Account Development Administration
Communication Time Management
CRM Computers
Relationship Management Digital Marketing
Data Entry Social Media
EXPERIENCE
Pharmacy Fulfillment Technician 01/2022 to 09/2022 Chewy Pharmacy - AVP4 Pittston, PA
Recognized for ability to learn quickly, multitask on demand without losing focus. Efficiently complete a multitude of daily tasks with above average percentages of completion set for each employee by the corporation. I also maintained such a great work ethic and personality daily which resulted in being awarded their ‘Employee Of The Month’ after only a short time of employment. Fulfillment orders tasks performed daily include: the induction of orders for picking, picking orders, labeling, packaging, downstacking, and also processing special order requests in a timely and efficient manner for the customer and their pets.
Service/Sales operator for Best Buy 07/2014 to 08/2020 TeleTech, LLC Oklahoma
Awarded top 5% performance Service Representative 3 consecutive months in a row for highest customer satisfaction ratings (30% above average). Received 90 days training in Netsuite ERP system. Selected to train incoming employees for Programs and Operations departments. Online Telecommunications Operator 01/2012 to 07/2014 Liveops.com Arkansas
Received offers from multiple companies to complete training and take service requests. Completed annual SEO training to maintain proficiency in Sales and Marketing technologies and strategies. Recognized by management with a 5 star rating based on conversions and upsells. Executive Assistant to CEO/Office Manager
05/2010 to 06/2013
Window Well Experts, Inc. Harvard, Illinois
Interfaced with managers in Accounting, Sales, Customer Service, Manufacturing, Warehousing, SEO Marketing and website advancement. Supervised the maintenance of several Linux and Windows computers. Performed annual performance reviews for a staff of 12. EDUCATION
Associate: Computer Programming
University of Phoenix
Maintained a 3.42 GPA. Demonstrated proficiency in Java Programming, Web Design, Object Oriented Programming, Systems Analysis.
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