Customer Service Experience

Melanie P. Hayden

Calgary, AB T*Z*A* 250-***-**** **********@*****.***

Professional Summary

Positive and energetic people person, seeking an interesting position in hospitality. Second act career move.

Skills

Strong written and oral communication skills

Customer experience and satisfaction excellent people skills

Meeting and event planning

Problem solving

Strong computer skills – Microsoft Office

Sales and marketing experience

Team player, flexible

Work History

Seven West Ventures Ltd. - Consulting – Calgary, AB - 10/2006 to Current

Contracted with businesses that have ranged from startups to turn arounds.

Services:

Strategic planning and sales and marketing strategies

Customer experience, acquisition, and retention

Developed and implemented policies in collaboration team

Initiated improvements to drive efficiency and reduce costs

-Fangea Inc. – Operations and customer service

-Seacret Direct – Marketing

-Petro China – Communication

Additional Information

- Chaired Positively Purple Breast and Prostate Education Conference for Tom Baker Cancer Center

- Raised over $3ml for The Children’s Miracle Network

- Guest speaker at several Alberta Breast Cancer Foundation events

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