Customer service/ technical support

ANGELA PLOUFFE

Marina del Rey, CA · 747-***-**** · ***************@*****.***

PROFESSIONAL PROFILE AND FOCUS

Bilingual (Spanish and English) customer service professional with proven technological, adaptability, reliability, and fast learning skills. Acknowledged for exceptional performance under pressure. Seeking to join organizations with remote positions to enhance efficiencies. WORK EXPERIENCE

Waitress March 2022 – August 2022

Caribe Hilton San Juan, PR

• Provided customer service by listening to concerns, suggesting alternatives, resolving problems, and assisting with decisions in fast-paced environment

• Collaborated with restaurant personnel and teams using effective communication

• Took 50+ daily orders, as well as prepared drinks and charged with cash register Security Officer January 2021 – August 2021

El San Juan Hotel Carolina, PR

• Protected people and property by surveilling and patrolling surrounding areas

• Generated administrative documentation of any findings and events

• Communicated with and supported guests and visitors to ensure safety

• Implemented critical thinking, integrity, and judgment for exigent situations Network Administrator February 2016 – February 2020 United States Marine Corps Worldwide

• Aided users and special operations with hardware and communication issues, including configuration, wiring, installations, troubleshooting, testing, and maintenance

• Managed enterprise resource planning (ERP) solution, specializing in equipment

• Led other soldiers with training, motivation, and coaching

• Monitored network and service quality while working in independent manner

• Applied proficiencies in Microsoft Office Suite (Word, Excel, PowerPoint) and macOS

• Recognized with multiple awards, decorations, gratitude letters, and promotions EDUCATION

Courses for Associate of Business Administration

Interamerican University of Puerto Rico

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