Thomas Meadath

**** * ***** ** 630-***-****

Saint Charles, Illinois 60174 adsjn0@r.postjobfree.com

EDUCATION

George Williams College at Aurora University, Aurora, Illinois - Bachelor's Degree

SEPTEMBER 1976 - JUNE 1980

SKILLS

· MS Office [Word, Excel, PowerPoint, Outlook] · CRM proficiency

· Staffed Major Trade Shows · Complete remote home office with

· Lexus-Nexus Comcast commercial internet

· Trainer/Coach · Team Building

· Dispatcher · Public speaker

· Zoom · Salesforce

CERTIFICATIONS

CompTIA Network+ JAN 2000

CompTIA CTT+ JAN 2000

CompTIA A+ JAN 2000

EMPLOYMENT HISTORY

Account Maintenance Specialist/Coach 18 October 2020 – 9 August 2022

Contract position* [Remote from home office] for Vanguard, Scottsdale, AZ

*Note: Hired through Randstad USA.

· Coach new Vanguard employees on their duties and job responsibilities.

· Assist Clients with account maintenance issue such as updating address, phone number, email

address, beneficiaries, login, and tax problems.

· Connect Clients with correct licensed specialists for specific issues outside my areas of responsibility.

· Update and maintain all legal and required documents related to each Client.

Customer Service Dispatcher 01 April 2019 – 25 September 2020

SMS Assist, LLC-Chicago [Remote from home office]

· Assisting residents with issues within their properties.

· Dispatch appropriate vendors [plumbers, electricians, roofers, and other specialists] to resolve and

repair specific problems.

· Update resident’s account with resolution or escalation.

· Update Excel data with details of each dispatch.

· Handled 90-125 calls per day to address resident’s inquiries and concerns.

Fraud Specialist 01 February 2018 - 26 March 2019

JP Morgan Chase Bank

· Assisting clients who were victims of fraud, scamming, hacking or identity theft.

· Confirmed identity of caller via Lexus-Nexus and Credit Bureaus.

· Issued new credit cards as appropriate.

· Summarized all key data regarding investigation into detailed report to client.

Customer Service Representative/Party Planner 03 October 2014 - 31 December 2017

Portillo’s Home Kitchen

· Assisted clients with menu items for various party functions [Birthday, wedding, anniversary,

graduation] including menu selections and portions.

· Assisted food delivery, shipping and banquet departments with menu and portion planning.

· Updated customer accounts with order history.

· Assisted Information Technology department with beta testing and correcting new applications.

ACCOMPLISHMENTS

· Coached over 100 new employees on duties and legal responsibilities of their position.

· Supervised teams of six Sales Representative and Engineers. Consistently exceeded quota.

· Developed “Lunch and Learn” training sessions for Channel Partners covering the sale and

installation of all current products. Sales increased from $2.7 million to $4.2 million the first year.

· Represented the IBM Support Centers to large customer groups [SHARE, COMMON and GUIDE].

Over 3,000 customers attended my presentations.

· IBM Designated Specialist on 37XX equipment. Trained IBM engineers and customer personnel at

various world-wide locations on these specific products.

· Won the 2012 Super Bowl security ID Cards contract.

AFFILIATIONS

· Life Member and Past Post Commander, Veterans of Foreign Wars of the United States.

COMMUNITY ACTIVITIES

· Volunteer driver, Northern Illinois Food Bank.

· Internet security presentations to local Chambers of Commerce.

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