Customer Service Representative
Resume:
PAMELA J FORTNEY
MOUNT UNION PA 17066
*************@*****.***
Experienced customer service representative capable of typing 40-50 WPM and of providing excellent customer service while efficiently following procedures. WORK EXPERIENCE:
InspiriTec, Philadelphia, Pa 5/21-present
UC Tier 1 Customer Service Representative
Answered high volume calls for unemployment applicants in order to triage issues and questions with claims and create tickets to be reviewed and completed by Unemployment Compensation Specialists.
Provided professional de-escalation of difficult calls including irate callers or callers that needed to be refereed for counseling services.
Researching claims in system for possible fraud from fraud reports
.
Bricktown Senior Citizens, Mount Union, PA 10/20-12/20 Food service worker
Prepared take-out meals for the elderly
Assisted in taking meals to cars
Cleaned kitchen
Answered phones and assisted the elderly.
HCCADC, Mount Union, PA 10/16-11/19
Earned & Family Lit Assistant
Transported clients to and from their homes for class
Assisted clients in the classroom setting
Provided care for the children while the mothers attend classes
Helped clients search and apply for jobs.
Nuvisions, Lewistown, PA 9/14-2/17
Photo License Technician
Took photos for the DMV driver’s license and photo ID’s by using the camera card and paperwork provided from the DMV.
Balanced the safe contents morning and night in regards to material that had to be counted and accounted for.
Answered questions regarding issues or concerns about the DMV. Customer Service.
Home Instead, Saxton, PA 6/13-9/13
Home Health Care Aide
Prepared meals, Performed light housekeeping, Reminded of Medications, and Made errands for clients in their homes
PAMELA J FORTNEY
302 N WASHINGTON STREET
MOUNT UNION PA 17066
*************@*****.***
Dr. Bressler, Huntingdon, PA 6/09-10/09
Medical Secretary
Scheduled appointments for both onsite appointments and offsite specialists.
Pre-certified procedures and surgeries
Filed and balanced the money drawer
PA DOC (Medical Vendor) SCI-H, Huntingdon, PA 11/97-12/08 Clinical Coordinator/Program Manager
Scheduled Inmates for appointments, procedures, and surgery
Scheduled all onsite clinics and data entry
Supervised eight people
Ordered supplies
Made sure all licenses were up to date and turned in
Kept the relationship with the vendor and DOC open and communicative. EDUCATION:
Mount Nittany Hospital 6/06
Phlebotomy Certificate
Huntingdon High School/Vo Tech 9/92 - 6/93
Medical Secretary/Medical Assistant Certificate. Southern Huntingdon County High School
High School Diploma
REFERENCES:
Danielle Ruby 814-***-****
Jessica Hoffman 814-***-****
Autumn House 814-***-****
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