Service Representative Customer
Resume:
SS
SADIE STOCKTON
************@*****.*** 1-614-***-**** Columbus, OH 43224
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Report Creation
Report Generation
Credit Card Payment Processing
Customer Account Management
Adecco Staffing Dublin, OH
Customer Service Representative
03/2020 - 02/2021
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
New Story Of Ohio Columbus, OH
Resident Advisor
03/2016 - 03/2019
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
Developed and deepened relationships with residents and fellow staff. Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment. Contact USA Hilliard, OH
Customer Service Representative
11/2014 - 03/2019
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Developed strong customer relationships to encourage repeat business. Used proven techniques to de-escalate angry customers during telephone interactions.
Dish Network Corp Bluefield, WV
Customer Service Representative
04/2013 - 11/2014
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively Summary
Skills
Experience
diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Safelite Auto Glass Columbus, OH
Customer Service Representative
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Educated customers on special pricing opportunities and company offerings.
Bluefield State College Bluefield, WV
Associate of Science in General Business
05/2008
Education and Training
Contact this candidate