Customer Service Front Office
Resume:
SUSAN VILLAESCUSA
FRONT OFFICE / COLLECTIONS
Mobile
Norwalk, CA
EMAIL:
***************@*****.***
SKILLS
Credit and Collections, Team Oriented, Effective in Conflict Resolution 10-Key Touch -11,000 KPM, Microsoft Skills, Electronic email, Customer Service Self- starter,
Operate POS System
WORK EXPERIENCE
Home Care Service, Villaescusa’s Care. Norwalk, CA 04/2007 – CURRENT
Cared for children and adults took them to and from school, drove to medical appointments, assisted with billing, budget, Inventory, homework, assisted Teacher in classroom/ home. Answer phone, re-stocked, cooked and cleaned
Supervisor of Accounts, Bellflower Dental, Bellflower, CA
05/2004 – 02/2007
Contacted patients with balances owed, bill insurances for payment, collected payment run aging, sent accounts to outside collection agency, review reasons for delinquency and offer solutions, properly documented the discussion that occurred during the call and actions made on the account.
Collection, Matrix Rehab, Anaheim Hills CA
02/2001 – 04/2004
As part of the team of collection department, my duties included customer service, answering calls, billing insurance, medical entry, 10-key testing supervisor, run mail, large balance deposit batch, scanning documents into system
Front Office, Children’s Dental Dr. Brown, Artesia, CA
09/1995 – 11/2001
checked patients in/out, customer service, answer phones
Verified insurance eligibility, collection of payment, reminder calls, seated patients
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
EDUCATION
High School Diploma
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