Entry Specialist Data
Resume:
Desiree Garrett
OBJECTIVE
Seeking a Customer Service position where I can utilize my current administrative and leadership skills to be an asset to the company brand, while obtaining new skills for personal growth and career advancement.
EXPERIENCE
Farmers Insurance Columbus, OH
Customer Advocate II (Remote)
Mar 2020- Jun 2021
Answer high volume of incoming calls & emails •Assist customers w/ changes, payments, and general inquiries of life insurance policy •processing, verifying, and updating account information
Towel Specialties Baltimore, MD
Lead Order Entry Specialist/Receptionist
Dec 2018- Nov 2019
Inputting customer order data into computer system for production of order• respond to high volume of emails• coordinate meeting room scheduling •filing sorting processed paperwork, route calls &emails to various departments
Bank Of America Hunt Valley, MD
Team Lead/Customer Service Representative
Jun 2014- Aug 2015
•Provide exceptional worldclass customer service•Answer high volume of incoming calls •provide product and service information •financial account mgmt. open and close account •conduct performance evaluations
IKEA Direct Nottingham, MD
CSR Team Lead
May 2013- Jun 2014
•Handle high volume of incoming calls •provided solutions from simple to complex and escalated calls •training of new employees & host performance evaluations.
Marshalls Randallstown, MD
Coordinator
Sep 2009- Jul 2013
Assist customers w/purchases & layaway orders• perform daily auditing of customer orders •coordinate merchandise display and shipment retrieval •training of new hires & coordinated schedules
SKILLS
Time Management• Microsoft Office• Active Listening• Leadership• Attention to Detail• Decision Making• Customer Service• Multitasking• Data Entry• Typing
ABOUT ME
Outgoing professional with over 10 years of successful experience in leadership, customer service, sales, data entry and auditing. I am able to grow positive relationships with customers and collegues at all organizational levels.
CONTACT
*************@*****.***
Columbus, OH
EDUCATION
Penn Foster
Bookkeeping
2020- Present
Woodlawn High
Diploma
2011
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