Customer Service Consultant

ALEXIA RODRIGUEZ FLORES

• 713-***-**** • *******@*****.***

QUALIFICATIONS SUMMARY

Bilingual detail-oriented health science graduate with a background in customer service and hands-on experience delegating a small team.

Provide exceptional customer service.

Rapidly adapt to new technologies and expertise with MS Word, Power Point and Excel.

Consensus-driven communicator; liaise with team to promote organizational success. CORE COMPETENCIES

• Bilingual • Time Management

• Effective Communication • Health Science Accounting

• Relationship Management • Understanding of Health Science EDUCATIONAL BACKGROUND

Bachelor of Science in Health Sciences - 2021 TEXAS STATE UNIVERSITY, San Marcos, Texas Minor in Psychology - 2021 TEXAS STATE UNIVERSITY, San Marcos, Texas RELEVANT COURSEWORK

• Microcomputer Applications • Legal Concepts in Healthcare

• Medical Terminology • Financial Management for Health Sciences

• Healthcare Organization • Supervisory Management for Healthcare

• Accounting for Healthcare Management Workers

PROFESSIONAL EXPERIENCE

Lead Server Ember - George Bush Intercontinental Airport, Houston, Tx 08/2017 - 08/2019 Provide excellent customer service while managing time, delegating a small team of servers, and building lasting relationships with the constant flow of customers. Mentor/Youth Consultant Amaanah Services

09/2021 – 01/2022

Providing non-academic support to high school immigrant and refugee students, as well as their parents. I help these students integrate socially and emotionally into their new environment and help them adapt. Different forms include but are not limited to; cultural differences, language barriers, economic hardships at home and the pressure of keeping up with their academic responsibilities and thinking about their post-high school plans.

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