Customer Service Representative

LaToya R. White

******.***@*******.*** 757-***-****

Professional Experience

Preferred Customer Service Associate

Avis Budget Group Charlotte, NC Jan 2019 - Present

Assist and direct customers through their rental process

Provide directional and travel assistance to renters in need

Prepare and process rental transactions

Obtain and verify documentation to ensure transactional accuracy

Prepare and review contracts and rental documentation and provide clarifying answers to customer inquiries.

Operations Administrator II

FedEx Charlotte, NC March 2017 - Aug 2018

Responsible for performing clerical and administrative functions for all hub and station operational areas

Provided clerical support to various management and operational functions

Reviewed and entered all Independent Contractor settlement and claims information to ensure proper payments

Guaranteed that Independent Contractor and contracted driver files stayed up-to-date by ensuring that annual tests were administered, and that road, driving and drug test were given or scheduled at the appointed time

Shift Manager

Starbucks Charlotte, NC Oct 2015 - Jan 2017

Responsible for daily direction, guidance and workflow

Trained new hires

Kept up with day-to-day inventory and count reports

Prepared opening and closing reports including daily sales, labor hours, productivity reports, and till and register deposits

Resolve on the job conflicts between employees and/or customers

Participated monthly with other Starbucks Partners volunteering at a local homeless shelter

Customer Service Representative

APAC Customer Services Newport News, VA Oct 2012 - Nov 2014

Oversaw and maintained all tracking information for customer packages

Provided accurate shipping details to help customers choose the correct option that worked best for them.

Helped shippers sign up for shipping contracts that would work for them and their business needs

Initiated and reported lost or damaged merchandise claims

Kept to daily goals maintaining quality and meeting the customer’s needs

Community Experience

Her Black Ain’t Broke Sept 2018 - Present

Founder and Organizer

Community effort dedicated to providing training and vital information surrounding Health, Wealth and Mental Wellness for the African-American Community

The Eagles Network Worldwide Charlotte Site Leader Nov 2011- Present

Teacher, Technical Dance Instructor and Choreographer

Oversee a team of at least 4

Hosting teaching sessions of 10+

Responsible for scheduling modules

Required to provide lesson plans and worksheets for curriculum

Skills

Microsoft Word, Outlook, Excel, and Power Point

Contact this candidate