Assistant Manager Customer Service
Resume:
VALENTINA REYES ZUMETA
Miami, Florida 305-***-**** *****.*******@*****.*** Linkedin
WORK EXPERIENCE
SCREAMING COLOR – Miami, Florida Jan 2017 – Feb 2022
Project Manager
●Responsible for communicating with clients to understand their needs and explain product value. Clients include: Swatch Group, Coty, LVMH & Hermes.
● Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
●Prepared project documentation, deliverables, finances, resource allocations, and status.
●Collaborated with internal departments to facilitate project fulfillment.
●Acted as a client advocate with a focus on improving the buyer experience.
●Assisted with payment tracking and management.
●Managed contract database.
●Managed and collaborated internally for logistics/planning of business events.
THE UNCLE Dec 2014 – Nov 2016
Assistant Manager
●Identified, assembled, and organized materials that would lead to event success.
●Created invite lists, distribute invitations, and tracked RSVPS
●Contributed to the planning and development of projects.
●Responsible for researching and booking venues, coordinating with vendors, preparing event budgets, and promoting the even.
VOLUNTEER July 2017 – present
La Ventana de los Cielos Foundation
●Identified, assembled, and organized materials that would lead to event success.
●Created invite lists, distribute invitations, and tracked RSVPS
●Contributed to the planning and development of projects.
●Responsible for researching and booking venues, coordinating with vendors, preparing event budgets, and promoting the even.
EDUCATION
MIAMI DADE COLLEGE
Bachelor’s in Supervision and Management Class of 2019
●Academic achievement 4.0 GPA / Spring 2019
Associated Degree in Teaching for exceptional students
SKILLS
Technical Microsoft office suite (Excel, Word, Power Point, Onenote and Outlook)
Certification(s): Taxes
Languages Fluent in Spanish and English.
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