Data Entry Customer Service

Katrina Marie Baker

**** * ****** * **, Choctaw, OK 73020 • 678-***-**** • *********@*****.***

EDUCATION

University of Florida, College of Public Health and Health Professions, Gainesville, FL August 2006 – May 2009

• Doctor of Physical Therapy

Furman University, Greenville, SC September 2002 - June 2006

• Bachelor of Science in Neuroscience

RELEVANT WORK EXPERIENCE

Veteran’s Affairs – Full Time 40 hrs/wk

Clinic Lead Physical Therapist, Oklahoma City, OK December 2019 –Present

•Provide physical therapy treatment to young, middle, and geriatric adult veteran populations with complex medical issues and multiple comorbidities utilizing manual therapy, neuromuscular re-education, gait and transfer training, and modalities as well as advanced practice privileges including topical medication prescription and imaging orders

•Perform clinic supervision and maintenance duties including tracking and ordering of supplies, ensuring compliance with hospital standards, supervising physical therapy assistant, and directing office staff

•Conducted research study examining efficacy of low level laser therapy in treatment of knee osteoarthritis including designing study, collecting data, running statistical analysis, and authoring paper

•Wrote training manual for orientation of new staff and gave multiple training inservices to staff

•Designed new documentation templates and coordinated with IT to integrate templates into electronic medical records program to meeting changing national standards in documentation requirements, then provided education and training to staff

•Special skills pertinent to data entry: proficiency in using over 8 different electronic medical record documentation systems with ease in switching between systems and learning new system processes and requirements

Centura Health - Full Time 40 hrs/wk

Home Health Physical Therapist, Colorado Springs and Denver, CO June 2015 – November 2019

• Provided physical therapy care in the home to adult and geriatric populations using a multidisciplinary team approach addressing varied and complex diagnoses and impairments, including cardiopulmonary, orthopedic, and neurologic

•Supervised and directed physical therapy assistants and home health aides including formulating and directing plans of care, evaluating performance, and ensuring adherence to plan

•Coordinated and ensured effective communication between multidisciplinary care team including nurses, occupational therapists, speech therapy, physical therapist assistants, home health aides, and medical social workers

•Resolved customer care issues

• Served as clinical preceptor orienting and providing training for new employees

• Nominated by team members and accepted position as rehab team representative for Quality Assurance Performance Improvement Committee

• Appointed as Associate Campaign Representative

Northside Hospital - Full Time 40 hrs/wk

Lead Physical Therapist, Alpharetta and Atlanta, GA August 2010 – May 2015

• Provided comprehensive manual and pilates based physical therapy treatment to outpatient and inpatient adolescents, adults, and geriatrics with varied diagnoses, comorbidities, and impairments, including spine and chronic pain diagnoses

• Tracked equipment and supply needs, submitted orders and requests for equipment and supplies

•Responsible for maintenance and cleanliness of clinic area and equipment, submitted service requests for repairs

•Served as liaison to area physicians, marketing services and maintaining physician and referral relationships

• Served as clinical preceptor providing orientation, training, and mentoring to new staff, and as clinical instructor to physical therapy students and high school interns

• Coordinated multidisciplinary care teams including PT, OT, and SLP

• Resolved customer service issues, evaluated staffing needs with managers to ensure appropriate staffing at multiple clinic locations, and led conflict resolution exercises with staff

Neurosport Physical Therapy - Full Time 40 hrs/wk

Staff Physical Therapist, Marietta, GA June 2009 – August 2010

• Treated patients with orthopedic, neurological, and sports related impairments in an outpatient facility

• Received certification in Active Release Technique

• Observed many local physicians in surgery and in clinical examination

COMMUNITY SERVICE & PROFESSIONAL DEVELOPMENT

Instructional Methods in Health Professionas Education Certificate Course, Online August 2019

University of Michigan

Leading Healthcare Quality and Safety Certificate Course, Online August 2019

The George Washington University

Bessie's Hope Bridge of Love Gala, Denver, CO February 2018- April 2018

Volunteer Coordinator

• Communicated with Event Organizer to coordinate volunteer efforts

• Recruited volunteers for event staffing

• Attended event, assisted with volunteer duties, and directed volunteer staff

Boys Hope Girls Hope, Denver, CO October 2017 - March 2018

Young Professional Board Member

• Assisted with organization of local trivia night promotional event for annual fundraiser

• Procured items for silent auction at annual fundraiser event

• Contributed to social media advertisement of annual fundraiser event

Northside Hospital, Atlanta, GA September 2010 – May 2015

• Authored and presented poster to hospital staff about disease specific education topics at Safety Fair

• Contributed to and quoted in joint pain article in Best Self magazine

• Wrote promotional brochure for Outpatient Physical Therapy services

• Provided crutch training education for outpatient surgery center nurses

2009 Coloplast International Quad Rugby Tournament, Tampa, FL January 2009

• Team assistant for the Tampa Generals, managed equipment and refreshments

Gaitor Challenge, Gainesville, FL January 2008 – July 2008

• Worked with UF DPT class to develop and implement a community-based exercise program

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