UMESH G K

Mobile: +91-974*******

Email: adsjc0@r.postjobfree.com

OBJECTIVE

With professional knowledge, expertise and creativeness, I aspire to render quality service to the organization for it to attain its goal and to achieve a challenging position in BPO Industry PROFESSIONAL SUMMARY

• Have 10+ years of experience in Non voice process mainly US Mortgage, Tittle typing, Commitment Typing.

• Have experience in preparing MS excel, formulas, pivoting and MS word for reporting.

• Handled a team of 12 members by guiding them in training the process, client portal and best practices to be followed across the process.

• Have the speed of 45 words per min on an average in computer keyboard.

• Interacted with clients to share day to day status, reports by formatting in the industry standards.

• Have excellent written and communication skill.

SKILLS

Client Tools and Portal

• Non-Voice US Mortgage Process

• ResWare Portal

• Typing Module

OPERATING SYSTEM & Software

• Windows

• MS Office Excel

• MS Office Word

EDUCATION DETAILS

Class College/ School Percentage Year of Completion BCom Siddaganga College 51 2008

XII Vivekananda PU College 59 2005

X Govt Junior College 42 2003

EXPERIENCE SUMMARY

Currently working with Fugo Creative Private Ltd, Tumkur, Karnataka as Designated Team Lead since August 2012 – till date.

PROJECT EXPERIENCE – Fugo Creative Pvt Ltd, Bangalore - INDIA Client Overview: FUGO, a Texas-based Title & Mortgage back-office Solutions Company. It has various line of businesses such as Title Production, Title Examination, Tax Reports, Title Curative, Policy Production & Data Entry.

Project – Title Typing and Commitment Typing

Role – Process Executive, Process Specialist &

Team Lead

Duration - August 2012 – July 2022

Team size – 12

Roles and Responsibilities:

Maintaine Team productivity & Quality Report.

Involve in team meeting and sharing the process updates.

Manage orders allocation and orders delivery to client.

Interacted with clients to share day to day status

Clarify the doubts and Clarification to team in client portal. PERSONAL PROFILE

Date of Birth Marital Status Languages known

20th June 1987 Married English, Kannada and Hindi

I hereby declare the particulars and facts stated herein are true and complete to the best of my knowledge and belief.

- Umesh G K