Amber Simmons-Jones

Phoenix, AZ *****

adsjbr@r.postjobfree.com

+1-623-***-****

Authorized to work in the US for any employer

Work Experience

Enrollment Coordinator

Bicycle Health - Phoenix, AZ

January 2022 to Present

Outpatient therapy services for addiction looking for telehealth help for suboxone. Take inbound & outbound calls to pt looking for service with a therapist via laptop or phone. Extensive documentation into multiple tabs.

Admissions Representative

Ultimate Medical Academy - Phoenix, AZ

August 2019 to August 2022

Take 300+ calls a day. 2-5 hrs of talk time make outbound calls to students further their education in the Healthcare Field. One of the Phoenix top Representative since they started! EMR ABSTRACTOR/Auditor

Certified Systems and Software.EMR Systems

September 2019 to March 2020

EMR Remote) Contracted w/ CIOX Health

To select data and extract data from patients records for a variety of purposes, for one reporting requirements, updating record keeping and the find trends in patients and their diagnostics/care using Certified Systems and Software.EMR Systems: EPIC, All-Scripts, Chart Sync, Centrix, VMware, Centricity, Next gen, HEDIS. Chart Finder (Outreach Groups) Know in and out on researching for doctors. Finding patients chart ID's.

Sales & Reservation Agent (WFH)

U-Haul Corp

January 2019 to July 2019

Answer Inbound calls through Cisco Connect, setting up reservations for U-Haul equipment. Transferring calls to correct departments, Some Customer Service answers, Communicating on Benefit Specialist

Beltone Hearing Care Centers - Glendale, AZ

August 2013 to September 2018

Control of 4 territories in Arizona, providing proactive Hearing care to seniors. Communicating and processing 1500 claim forms to Insurances. CPT Coding and the use of ICD-9/10. AR/AP, Excel spreadsheets for records, faxing, e-mail, electronic processing of claims. Lead Supervisor

Walgreens

February 2012 to August 2013

Working alongside the General Manager; providing leadership to employees. Superior Customer Service, Pharmacy. Problem resolution with customers and employees. Cash handling, Administration: receiving invoices and entering the items into the database, cash reports Education

Associate in Medical administration

Fortis College-Centerville - Centreville, VA

August 2010 to October 2012

High school diploma or GED

Skills

• General Administration duties: Computer typing skills wpm 45-50 Faxing, copying, filing, data entry ordering office supplies; POS systems, Retail, Merchandising, Cash Handling, Data Entry Excellent Speaking Voice and Excellent Communication Skills; Customer Service Over 15 yrs. / Call Center Environment Inbound and Outbound Calling 15 yrs. Merchant/Biz Op/Collections, Telemarketing, Reservation Agent, Surveyor, Sales, Merchant Services; Medical Administrative, scheduling, AR, Billing & Coding, Insurance Claims, EMR systems, EMR (abstracting)(auditing), Medicare & Medicare, State Insurance

• HEDIS

• ICD-9

• Epic

• Insurance Verification

• VMWare

• CPT Coding

• ICD-10

• Medical Billing

• Microsoft Windows Server

• Anatomy Knowledge

• HIPAA

• Medical Records

• Medical Terminology

• Physiology Knowledge

• Active Directory

• Microsoft Excel

• Sales Experience

• CRM Software

• Outbound Sales

• Medical Office Experience

• Phone Etiquette

• Medical Coding

• English

• Microsoft Word

• Customer Service

• Data Entry

• Typing

• System Administration

• Multi-line phone systems

• Yardi

• Google Suite

• Restaurant experience

• Help Desk

• Communication skills

• Medical scheduling

• Sales

Certifications and Licenses

Food Handler Certification

Assessments

Sales Skills — Highly Proficient

March 2019

Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.

Full results: Highly Proficient

Receptionist — Proficient

July 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Customer Service — Highly Proficient

July 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Working with MS Word Documents — Expert

July 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Expert

CRM Skills with Salesforce — Familiar

August 2020

Knowledge of Salesforce objects, fields, and processes. Full results: Familiar

Customer focus & orientation — Familiar

March 2022

Responding to customer situations with sensitivity Full results: Familiar

Sales skills — Proficient

August 2022

Influencing and negotiating with customers

Full results: Proficient

Working with MS Word documents — Familiar

August 2022

Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar

Recruiting — Completed

August 2022

Managing the candidate sourcing and selection process Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate