Reservation Agent Data Entry
Resume:
Amber Simmons-Jones
Phoenix, AZ *****
********************@*****.***
Authorized to work in the US for any employer
Work Experience
Enrollment Coordinator
Bicycle Health - Phoenix, AZ
January 2022 to Present
Outpatient therapy services for addiction looking for telehealth help for suboxone. Take inbound & outbound calls to pt looking for service with a therapist via laptop or phone. Extensive documentation into multiple tabs.
Admissions Representative
Ultimate Medical Academy - Phoenix, AZ
August 2019 to August 2022
Take 300+ calls a day. 2-5 hrs of talk time make outbound calls to students further their education in the Healthcare Field. One of the Phoenix top Representative since they started! EMR ABSTRACTOR/Auditor
Certified Systems and Software.EMR Systems
September 2019 to March 2020
EMR Remote) Contracted w/ CIOX Health
To select data and extract data from patients records for a variety of purposes, for one reporting requirements, updating record keeping and the find trends in patients and their diagnostics/care using Certified Systems and Software.EMR Systems: EPIC, All-Scripts, Chart Sync, Centrix, VMware, Centricity, Next gen, HEDIS. Chart Finder (Outreach Groups) Know in and out on researching for doctors. Finding patients chart ID's.
Sales & Reservation Agent (WFH)
U-Haul Corp
January 2019 to July 2019
Answer Inbound calls through Cisco Connect, setting up reservations for U-Haul equipment. Transferring calls to correct departments, Some Customer Service answers, Communicating on Benefit Specialist
Beltone Hearing Care Centers - Glendale, AZ
August 2013 to September 2018
Control of 4 territories in Arizona, providing proactive Hearing care to seniors. Communicating and processing 1500 claim forms to Insurances. CPT Coding and the use of ICD-9/10. AR/AP, Excel spreadsheets for records, faxing, e-mail, electronic processing of claims. Lead Supervisor
Walgreens
February 2012 to August 2013
Working alongside the General Manager; providing leadership to employees. Superior Customer Service, Pharmacy. Problem resolution with customers and employees. Cash handling, Administration: receiving invoices and entering the items into the database, cash reports Education
Associate in Medical administration
Fortis College-Centerville - Centreville, VA
August 2010 to October 2012
High school diploma or GED
Skills
• General Administration duties: Computer typing skills wpm 45-50 Faxing, copying, filing, data entry ordering office supplies; POS systems, Retail, Merchandising, Cash Handling, Data Entry Excellent Speaking Voice and Excellent Communication Skills; Customer Service Over 15 yrs. / Call Center Environment Inbound and Outbound Calling 15 yrs. Merchant/Biz Op/Collections, Telemarketing, Reservation Agent, Surveyor, Sales, Merchant Services; Medical Administrative, scheduling, AR, Billing & Coding, Insurance Claims, EMR systems, EMR (abstracting)(auditing), Medicare & Medicare, State Insurance
• HEDIS
• ICD-9
• Epic
• Insurance Verification
• VMWare
• CPT Coding
• ICD-10
• Medical Billing
• Microsoft Windows Server
• Anatomy Knowledge
• HIPAA
• Medical Records
• Medical Terminology
• Physiology Knowledge
• Active Directory
• Microsoft Excel
• Sales Experience
• CRM Software
• Outbound Sales
• Medical Office Experience
• Phone Etiquette
• Medical Coding
• English
• Microsoft Word
• Customer Service
• Data Entry
• Typing
• System Administration
• Multi-line phone systems
• Yardi
• Google Suite
• Restaurant experience
• Help Desk
• Communication skills
• Medical scheduling
• Sales
Certifications and Licenses
Food Handler Certification
Assessments
Sales Skills — Highly Proficient
March 2019
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
Full results: Highly Proficient
Receptionist — Proficient
July 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Customer Service — Highly Proficient
July 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Working with MS Word Documents — Expert
July 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Expert
CRM Skills with Salesforce — Familiar
August 2020
Knowledge of Salesforce objects, fields, and processes. Full results: Familiar
Customer focus & orientation — Familiar
March 2022
Responding to customer situations with sensitivity Full results: Familiar
Sales skills — Proficient
August 2022
Influencing and negotiating with customers
Full results: Proficient
Working with MS Word documents — Familiar
August 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Recruiting — Completed
August 2022
Managing the candidate sourcing and selection process Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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