Support Agent Customer Service
Resume:
Lanice A. Saunders
Garner, NC 27529
E-Mail: *************@*****.***
EXPERIENCE
RemX Raleigh, North Carolina
Customer Service Representative September 2021 – March 2022
Review patient application, to determine eligibility of insurance coverage
Reach out to eligible patients and arrange shipment of medication
Contact patient doctors when necessary to confirm patient medication dosage, frequency, and dispense amount
Conduent Raleigh, North Carolina
Lead Support Agent November 2018 – August,2021
Provides excellent customer service.
Assist with troubleshooting electric devices.
Book reservations for customers when needed.
Monitored team and ensured monthly metrics goals were met, and compliance was followed
UPS Store Raleigh, North Carolina
Lead Office Associate July, 2018 – November, 2018
Delivered outstanding customer service to walk-in customers and telephone inquiries.
Operated all equipment, software, and devices in an expert manner.
Took ownership of the customer’s shipping issues and offered valuable solutions.
Managerial skills in Shipping and Packing
FedEx Office New York, New York
Lead Consultant December, 2016 – July, 2018
Maintained order on the shipping floor.
Responsible for training new crew and current team members.
Processed and prepared customers’ packages for shipping.
Managerial skills in packing and shipping, as well as print and production
Global Contact Services Long Island City, New York
Call Center Agent June, 2016 - October, 2016
Greeted customers and provided great customer service.
Booked reservations for Access-A-Ride customers.
Assisted customers with locating vehicles on the day of travel.
JFK Airport Queens, New York
Central Diner Server August 2013 - April,2015
Maintained cleanliness of assigned sections.
Anticipated guest needs to provide a seamless dining experience.
Operated with a sense of urgency to provide a great guest experience.
Maintain high level productivity during downtime.
SKILLS
Proficient in Microsoft Office, leadership, binding and laminating documents, domestic/ international shipping, excellent customer service and multitasking.
EDUCATION
LaGuardia Workforce Program, Long Island City, N.Y.
GED: Received July 2010
LaGuardia Community College
Associates Degree: Received 2012
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