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Customer Service Associate

Location:
Rocky Mount, NC
Posted:
September 13, 2022

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Resume:

D.J. FIRESTONE

**** ******* *******, ***** *****, NC 27804 252-***-**** adsj9p@r.postjobfree.com

Objective

To utilize my personal and practical experience to enhance my position within an organization while providing satisfying and gainful employment with opportunity for career advancement. Skills & Abilities

Sales

• Awarded top National MiTek Sales achievement for 2018

• Seven (7) years with a successful district consisting of 80 counties within North Carolina 2014 YTD + 33%, 2014 + 46%, 2015 + 23%, 2016 + 29%, 2017 + 33%, 2018 + 39% 2019 -5 % (Top 4 customer accounts lost company-wide)

• Converted Talbert Building Supply (4 location), this relationship began with just connector to now purchasing a seat with MiTek Sapphire Supply. Belk building supply (2 locations), Kempsville Building Supply (initially converted the first 3 locations, to evolve to a company-wide proprietary relationship with Carter Lumber)

Communication

• Host a 70-attendee class “NC Building Code Class” for the AIBD

• Instructed Connector 101 and Appendix M: 2018 North Carolina Residential Codes continued education at Pitt Community College

• Possess the ability to communicate face to face, verbally, and written Leadership

• Motivate teams to perform at the highest level

• Provide positive feedback, along with creative solutions

• Ability to work independently

Experience

District Sales Manager MiTek USA June 2012 – February 2020

• Provide product presentations. (code officials, engineers, building supply, etc.)

• Develop, create/maintain partnerships

• Field observation in productivity usage

• Provide updated technical information to code officials, engineers, building supply, on a quarterly basis

• Schedule three months required to reflex organization, time management, sales driven opportunities

• Builder division quarterly meetings

• Provide continued education classes, AIA, AIBD

Customer service associate Builders Discount Center January 2007- June 2012

Lowe’s Home Improvement January 1999 – 2002, June 2005 - December 2007

Education

Gadsden State Community College 2004 - 2005

· General Studies

Nash Community College 1992-1993

· General Studies

Completed Assignments

People First Strategic Leadership (PFL2010)

Professional Selling Skills (MII160Communicating for Leadership Success (DDI101) Negotiating Skills (MII163)

Presentation Skills (MII162)

The Counselor Salesperson (MII175)

Training for a Harassment-Free Workplace: Employee Version Completed Assigned Online Courses

Safety Matters: Active Shooter Preparedness

Sales Creativity: The Pixar Process

Breakthrough Listening

Arts of Criticism: Giving and Taking

Bullying and Respect in the Workplace

Listening Under Pressure

MiTek Respectful Workplace Series (2018)

Professional Email Etiquette

Trade Secrets Seminar



Contact this candidate