Customer Service Support Specialist

TINA COCHRAN

Houston, TX - 832-***-****

**********@*****.***

EXPERIENCE

JANUARY 2022 —- Current

CUSTOMER SERVICE SPECIALIST, CVS SPECIALTY

Educate clients on web and portal navigation as a support specialist.

Initiate set goals to maximize profits and client retention daily, while preparing technical

reports.

Develop strong relationships by addressing customers’ needs or concerns quickly and

effectively.

JANUARY 2020 — JUNE 2020

CUSTOMER SERVICE AGENT, IQOR

Managed client request and operational tasks with set turnaround times.

Identified patterns and propose improvements to drive efficiency and effectiveness.

Control overall project plans with development team.

SEPTEMBER 2018 — DECEMBER 209

PREVENTATIVE HEALTHCARE ADVISOR, CHICAGO FAMILY HEALTH

Increased client satisfaction by preparing spreadsheets for tracking client status.

Improved treatment plan acceptance rate from 75% to 96% within 8 weeks.

Monitored teamwork to succeed by analyzing financial barriers to assure client resolutions.

SEPTEMBER 2017 — SEPTEMBER 2018

INTERNAL AUDITOR, REDWOOD LOGISTICS

Developed audit memorandums for suggestions on price enrichments for controlled expansion.

Managed client request and operational tasks with set turnaround times.

Provided excellent support for client discrepancies by using resourceful attention to details.

EDUCATION

ENGLISH: WRITING, UNIVERSITY OF ILLINOIS

Technical, Creative, Business, and Professional Writing Skills Enhanced.

* Microsoft Office Suite * Marketing

* Creative and Technical Writing * Interpersonal Management

Case Management 45 WPS

Reporting * Detail- Oriented

Contact this candidate