Office Assistant Customer Support

Curriculum Vitae

Personal Details:

Name: Sneha Ramesh Gupta

Date of Birth: 1st January 1992

Address: Room No. 702, 7th floor, New Anand Bhuvan CHS Ltd., opp Brahman Shala, behind Jyoti Book Store, near St. John School, Charai, Thane(W) – 400 601.

Contact No.: 966-***-****

E Mail Id: **************@*****.***

Career Objective:

To obtain a challenging and responsible position in a professionally managed organization. I am looking for an opportunity where I can utilize my skills effective to the success of the organization and also for future improvement of my personal skills. Academic Qualifications:

Degree Year

Year Of

Passing

University/AICTE Institute Marks/Percentage

M.COM Part-II April-2015 Mumbai University - 199/400(49.75%) Part-I April-2014 Mumbai University - 189/400(47.25%) B.COM T.Y. April-2012 Mumbai University N.K.T.T 497/700(71.00%) S.Y. April-2011 Mumbai University N.K.T.T 360/600(60.00%) F.Y. April-2010 Mumbai University N.K.T.T 436/700(62.29%) H.S.C March-2009 Maharashtra Board N.K.T.T 375/ 600(62.50%) S.S.C March-2007 Maharashtra Board

Gautam

H.M.school

453/ 650(69.69%)

C e r t i f i c a t i on:

Successfully attempted the examination – MS-CIT & Tally.ERP 9.0 Sr.No. Examination Total Marks Obtained Percentage 1. MS-CIT 50 45 90 %

2. Tally.ERP 9.0 200 166 83%

Work Experience:

Worked at Tata Consultancy Services under Processmind Business Solution Pvt Ltd (From 16th Aug 2012 to 27th December 2016).

Designation: Office assistant

Job Profile: Quality control of page (using IDDMS Software), Indexing & Coding pages, document verification of employees.

Worked at Atlas Copco India Limited under Randstad India Private Limited (From 29th Aug 2018 to 28th Nov 2019).

Designation: Customer Support Officer (CSO)

Job Profile: Supporting sales department

Order Booking, Checking Debtors payment, generating daily reports for booking, Invoicing, Payment collection, Co-ordinating with dealers for their various queries.

Worked at Tata Capital Housing Finance Limited under Conneqt Business Solution Ltd (From 26th October 2020 to 31st March 2021).

Designation: Customer Relationship Manager (CRM).

Job Profile: Email process -Customer query, request and complaint resolving on mail.

Currently working in Fintech Blue Solutions Pvt (From 04th May 2021 to till date). Designation: Operations Executive

Department: Health Insurance

Job Profile: Sharing Quotation, payment link, Review all cases and allocate, Solving general queries.

Other Details:

Language Known : Hindi, Marathi and English.

Computer Knowledge : Advanced MS-Excel, Basic C(Language), Basic MySql. Typing Speed : 30 wpm.

Marital Status : Unmarried.

Nationality : Indian.

Hobbies : Solving Sudoku, Reading, Dancing, Listening Music. Gender : Female.

Strength Points : Adaptability to any kind of environment, Quick at learning, Self motivated, Hard working in nature, Positive Approach towards life. I hereby declare that all the information furnished above is true to best of my knowledge and belief. Date: -

SNEHA R. GUPTA

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