Customer ops management
Resume:
CAROLYN JONES
**** ********** **** *******, **
************@*****.***
OBJECTIVE My goal is to enter into a successful field in which I can apply my talents and experience to the best of my ability to benefit my employer and myself for future growth. SKILLS &
ABILITIES
Fluent in all of the following programs: JD Edwards, Great Plains, AS400, Peachtree, Quickbooks, Windows 10 and below, Oracle, Microsoft Apps,Tower, Spectrum, Vista by ViewPoint, Salesforce, and Textura.
Trained in the following: Payroll, Operations, Safety, HR, Property Management, and Collections
Abilities: Good communication, self-awareness, good at relationship building, adaptability, working well under pressure, good time management skills, great customer service, analytical skills, and strong work ethic. EXPERIENCE BILLING COORDINATOR / ACCT MANAGER BAKER ROOFING COMPANY 9/2015 - PRESENT
Responsible for all billing for Premiere Accounts- approximately 40 accounts. Follow processes within the billing/invoicing systems/portals assigned to each account. Maintain constant contact with customer base and adhere to all their needs on a daily basis. COST ACCOUNTING / ONSITE ADMIN MASCO BUILDER SERVICES 6/2012 – 9/2014
Managed all office personnel with partial management of sales team. Maintained all financial aspects per policy of employer including; AP, AR, Payroll, Month end Close reporting, Contract review and set up, Cash Applications, Billing and Invoicing. HR Duties
– Hiring, drug testing, background checks, MVR reports, DOT and OSHA safety. OPPERATIONS MANAGER - SPECIAL PROJECTS WASE INDUSTRIES, INC. 9/2000 – 8/2011
Responsible for Operations at multiple locations. Trained new employees after acquisition. Held Safety meetings with CDL drivers and field helpers for waste pickup. Updated and maintained DOT recertification and Licenses. Led sales Retention Projects. Maintained truck productivity. Landfill reconciliations. EOM reporting. Asset Management for Fleet and Inventory. Collections of customer payments and application. EDUCATION EAST WAKE HIGH SCHOOL, WENDELL, NC
HIGH SCHOOL DIPLOMA
JOHNSTON COMMUNITY COLLEGE, SMITHFIELD, NC
BUSINESS ADMINISTRATION
ROBESON COMMUNITY COLLEGE, LUMBERTON, NC
REAL ESTATE FUNDAMENTALS
REFERENCES JENNIFER VALLE, PREMIER ACCOUNTS MANAGER BAKER ROOFING COMPANY
******@************.***
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