Service Representative Customer

PAUL KIDANE

226-***-****/226-***-****

*********@*****.***

**-** ******** **. *., London, ON N6J 1V2

Objective: I am a fully bilingual (EN, FR) professional with an extensive work experience in customer and community services. I am seeking The Customer Support Associate position.

HIGHLIGHTS OF QUALIFICATIONS

·Deep understanding and experience of newcomers’challenges in Canada

·10 + years of experience as a Customer Service Representative in a call centre environment

·Excellent interpersonal and communication skills

·Professional attitude toward customer satisfaction

·Excellent organizational and time management skills resulting in well managed cases

·Ability to work in a fast paced, time driven environment

·Work well with co-workers or individually

·Innovative and creative problems solver

·Proficient with Microsoft Office Suite

·Languages: French and English, written and spoken

RELEVANT WORK EXPERIENCE

Secretarial Clerk 2017-2018

École Secondaire Monseigneur-Bruyère, London, ON

·Handled incoming calls regarding student attendance

·Completed all assigned administrative duties

·Processed mail, manually or electronically, and delivered to appropriate department

·Reviewed documents and correspondence from students and parents

·Corresponded with students and parents regarding missing documents/reminders

·Processed mail, manually or electronically, and delivering to appropriate departments

·Provided general information to students and parents and potential students and their families

OTHER WORK EXPERIENCE

Workshop Translator/Facilitator (1 year contract) 2019

John Howard Society, London, ON

·Facilitated workshops for the Ethiopian community on Canadian laws and various services offered in London;

·Raised awareness of the Ethiopian communities in London

·Encouraged the Ethiopian community to know better the laws and to respect them

·Steered conversations about social issues such as legal aid, police services, child custody, fire services, etc.

·Prepared and issued a report

Bilingual Customer Service Representative 2000 – 2016

Sykes / Drexel Industries/WHMIS Call Centre/Global Warrantee / London Life

·Logged into computer in a timely manner and prioritized tasks

·Answered daily calls while listening carefully and understanding client needs

·Educated clients on different services and options available to them

·Reviewing documents and correspondence from clients

·Electronically inputting large a quantity of data with a focus on accuracy and speed

·Updated clients information in database as required

Education and Professional Training

Addictions and Community Service Workers 2012

Everest College, London, ON

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