Call Center Customer Service
Resume:
THATO LEDWABA
PHARMACIST ASSISTANT
PROFILE
I am excited to be writing to you
regarding the pharmacist assistant
position advertised. I saw the vacancy
advert and noticed that it would be a
position that would result in continued
professional growth for me. I have six
years of experience as a diligent,
competent, and reliable pharmacist
assistant. In my years of working, I have
experience on the following programs:
Unisolve, eRx, Allegra, Inform, ICS and
IXRS. In my past year of working in
research I have acquired admirable
good clinical practice skills which have
made me perform my daily duties
without any difficulties.
CONTACT
*********@*****.***
SKILLS
Stocktaking/Stock Control
Telephone Techniques
Quality control
Quality assurance
Excel Intermediate
Team work
Team leader
EDUCATIONAL BACKROUND
Sir Pierre Van Ryneveld High School
2010
Grade 12
Dial A Student
2010
Stocktaking
Cornerstone Supreme
2012
Contact Center Agent
Sbuys Academy
2016
Qualified Post Basic Pharmacist Assistant
Intec College
2016
Interior design
Foundation of Professional Development (FPD)
2020
HIV Testing Services
Academic Advance
2020 & 2022
Good clinical practice
Desktop Executives
2022
ICDL Excel Intermediate Training
REFERENCES
(Click Pharmacy)
Mico Passetti
************@******.**.**
Occupation: Pharmacist/Pharmacy
manager
(Right to Care)
Mpato Mokobori
*****.********@***********.***
Occupation: Pharmacist/Pharmacy
supervisor
(Right to Care)
Koketso Seomana
Koketso.Seomana@right-
epharmacy.co.za
Occupation: Pharmacist/Call center
manager
(Hilbrow Regional Pharmacy)
Charmaine Hlalo
Occupation: Pharmacist/Manager
(EasyLife Kitchens)
Sean King
011*******/2 – 082*******
Occupation: Owner/Manager
(MediRite)
Sifelani Felly Dube
Occupation: Pharmacist/Pharmacy
manager/Tutor
WORK EXPERIENCE
Clicks Pharmacies - Locum Pharmacist Assistant (2017 - to date) I work part-time at Clicks Pharmacies dispensing medication to patients under supervision of a pharmacist, packing stock, stock rotation and performing other housekeeping duties and any duties required from the pharmacy manager.
Right To Care Research Pharmacist Assistant(12/2020 – To date) My daily duties involve dispensing to the clinic under supervision of a pharmacist, pre-packing and labeling medication, stock control, stock rotation, doing cycle monthly counts and stocktaking. Working in a team with the other research site personnel, preparations for the research studies, understanding the protocol and dispensing study product to study participants.
Recently I have been assigned the responsibility of quality assurance and quality control for all site files which requires a great amount of attentiveness. In my current role I had to learn to work under pressure as everything in the research environment is in real time and requires attentiveness.
Right to Care - Call center Pharmacist Assistant (07/2019 – 11/2020) When I worked at our call center department my daily duties were automotive remote dispensing to patients under supervision of a pharmacist while abiding to standard operating procedures, viewing prescriptions, maintain and update patient records, picking medication and labeling medicine, provide brief counselling and excellent customer service. My greatest achievement was being selected to be the call center group team leader.
SA Locums (Right to Care/Hilbrow Regional Pharmacy) - Pharmacist Assistant (capturing) (03/2018 – 06/2019) My daily duties with SA Locums while working under Right to Care were, loading patients on the eRX system, capturing prescriptions, quality control (validating), picking medicine, ordering and receiving stock for PDU sites, issuing medication to PDU sites and stock rotation. Easylife Kitchens - Design and sales consultant (02/2017 – 02/2018) Kitchen Design and sales consultant, tele-sales dealing with contractors, site visits, project management and marketing. MediRite Pharmacy - Pharmacist Assistant (04/2013 – 02/2017) My daily duties included checking for expired medication and stock rotation, Take in and hand out prescriptions/ dispensing under supervision of a pharmacist, Generate labels, Maintain reasonable dispensary stock levels, Receive, load and unload incoming stock received from manufacturers and wholesalers, Maintain the cold-chain according to my SOP, Respond to Face-to-face and telephone queries, Manage cash register, Providing excellent customer service, Process & dispensing on Unisolve and Allegra, Proving counseling to the patients, Doing high blood pressure tests, cholesterol, and diabetic tests and doing daily housekeeping routines. Maximize sales through effective merchandising, providing excellent healthcare advice and achieving notable customer service.
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