Customer Service Inbound Call

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Skilbs

Inbound Call Management

Business Knowledge

Discretion

Professional Artitude

Commenittied

Cooperation

Castomer Service Management

Customer Service

Componnver Reckationadhyip

Follow-up hates Activity

HAILEY

Summary

* 25 years 2 months of experience as Client Services

Representative

* Some college in General

* An excellent collaborator who exhibits strong abilities

such as commitment and professional attitude

* Expert in customer relationship management (crm),

follow-up sales activity, customer service

* Written and Spoken fluency in English

Work History

Client Services 08/1994 - 09,2019

Representative, About

Faces Day Spa And Salon

Timonium, Md

* Procure and study all necessary information to evaluate

complaints and possible causes, such as harsh weather

that may raise utility costs.

« Verify that appropriate improvements were made to

address consumer issues

* Use computers to complete contract forma, change

addresses, or cancel services.

* Contact consumers by phone or in person tw deliver

product or service information, accept orders, close

accounts, of resolve complaints,

* Resolved customer service or billing lssues by refunding a

money or adjusting bills,

— oe eS ee

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