Operations Manager Customer Service
Resume:
DESMOND N. FREEMAN
*** ****** **. ***** ****, TX 75104
****************@*****.***
CERTIFICATIONS & CAPABILITIES
Safety Advocate • Class A CDL Permit • CPR Certified • Quality Control • Railroad Professional ● OSHA Certified ● Project Management ● SBCA certified ● GMAW/FCAW (NCCER) certified ● 4g, 3g and 2g stick certified ● 10 yrs. of experience in the Telecommunications Industry ● Ability to interpret blueprints and diagrams ● Knowledge of color codes and universal TP manual, voice & data, coax, fiber-optic, twisted pairs
EDUCATION
Nov. 2012 Sparc Welding Academy- Houston, TX GMAW/FCAW (NCCER Certified) Dec. 2022 Cedar Valley College- Lancaster, TX Associates of Applied Science Degree (AAS)- Logistics, Supply Chain Mgt. & Manufacturing
Technology
WORK HISTORY
Aug. 2020 – Present Harbor Rail Services- Arlington, TX Operations Manager
• Provide complete management oversight including, interviewing and hiring new applicants, training new hires, scheduling, staff evaluations, daily planning, safety meetings, and directing workflow
• Manage a crew of 10+
• Manage and oversee operations budget and expense reports
• Drive company vehicle
• Ensure compliance with all applicable OSHA, EPA, FRA and DOT regulations
• Ensure compliance with customer and company safety policies and procedures
• Ensure all subordinates understand and comply with applicable customer and company work instructions, quality procedures and site SOP's
• Manage site performance relative to financial and productivity goals, developing, implementing, and monitoring corrective actions where appropriate
Feb. 2020 – Aug. 2020 Williams & Associates Logistics & Relocation- Dallas, TX Operations Manager
• Maintain safety records and implementation of safety procedures
• Managed vehicle inspection reports
• Oversee day to day operations
• Manage load boards
• Perform weekly and monthly internal audits
Oct. 2018 – Feb. 2020 Road and Rail Services- Arlington, TX Operations Manager
● Provide complete management oversight including, interviewing and hiring new applicants, training new hires, scheduling, staff evaluations, daily planning, safety meetings, and directing workflow
● Manage a crew of 20+
● Manage and oversee operations budget
● Drive company vehicle
● Ensure compliance with all applicable OSHA, EPA, FRA and DOT regulations
● Ensure compliance with customer and company safety policies and procedures
● Ensure all subordinates understand and comply with applicable customer and company work instructions, quality procedures and site SOP's
● Ensure associates are properly trained on their jobs work instructions
● Manage site performance relative to financial and productivity goals, developing, implementing, and monitoring corrective actions where appropriate
July 2018 - Sept. 2018 Union Pacific Railroad- Ft. Worth, TX Conductor Trainee
● Trained in safety, railroad signals, air brake systems, and switches. Nov. 2014 – July 2018 AT&T- Houston, TX Premises Technician/IEFS Technician
● Maintained a safe work environment by following safety practices and adhering to safety policies, including practicing safe driving techniques (Smith driving keys)
● Performed installations and troubleshooting on commercial/residential fiber optic and copper telecom wiring, and building networks, U-verse, and IP - DSLAM
● Cisco test and turnup
● IP address configuration dynamic/static
● CCTV ● Read and deciphered noise margin graphs in order to isolate line issues
● Responsible for customer education installation and repair of U-verse, DirectTV, HSIA, and VOIP Feb. 2014 - Nov. 2014 Endeavor Telecom- Kennesaw, GA Field Engineer
● Installed, maintained and sold AT&T Digital Life home automation and business systems
● Worked directly with customers on a daily basis
● Responsible for build-outs of server cabinets in residential, and commercial
● Residential and commercial ICCTV installations
● Managed vehicle inventory via the OPUS system
● Provided excellent customer service
Oct 2013 – Feb. 2014 Multiband Corporation- Stafford, TX Installations Technician (DirectTV)
● Installed troubleshoot, diagnosed, repaired, replaced, and upgraded components
● Checked satellite TV systems to ensure correct functionality and optimal performance
● Maintained accurate installation, service, and inventory records
● Communicated wiring plan and equipment lay-out with customers to installation
● Educated customers by conveying verbal information clearly and concisely July 2011 – Sep. 2013 Travis Body and Trailer- Houston, TX Welder
● Trained new employees as needed
● Customized aluminum trailers
● Inspected trailers for quality control
● Fit and fabricated aluminum trailers
● Welded aluminum, 1F, 2F, 3F, 4F, 1G, 2G, 3G & 4G
● Drove forklifts
● Operated overhead cranes
● Utilized all power and pneumatic tools
● Communicated with engineers to adhere to all job specifications
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