Front Desk Customer Service
Resume:
Tyesha McFarlin
Dallas, Texas 75287
***********@*****.***
OBJECTIVE
To obtain a position within your company to utilize relevant customer service skills. Dedicated multi-tasker looking to improve consistent quality performance skills within this organization
SUMMARY OF EXPERIENCE
Experience in providing quality customer service throughout many career positions. Provided high quality essential service as an Account Manager for the past 5 years. Strong ability with training and obtaining leadership positions.
RELATED EXPERIENCE
Copart Auto Auction Dallas, Texas
Auction Coordinator/ Account Manager
June 2017- Current
Protected company’s reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
Monitored multiple databases to keep track of all company's inventory.
Provided onsite training
Planned and executed projects to increase book of business
Internet sales
Negotiate deals with internal and external customers.
Inspected vehicles, send cars needed to get ready to sell on floor with quick turnaround from mechanics or bodyshops
Update website inventory, Craigslist, and eBay
Photographs – Videos – Narrative - New inventory for all dealerships
Appraisal & purchases of incoming trades
First Service Residential Dallas, Texas
Concierge
June 2017- Jan 2020
Maintained an active presence at the Front Desk.
Reviews access control cameras frequently and report any suspicious activities.
Processing incoming mail and outgoing packages; answering questions and making recommendations.
Completing incident reports for management; and responding to emergency situations
Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested
Hyatt Regency Fort Worth, Texas
Front Office Supervisor/Account Receivable Clerk
Feb 2014- June 2017
Supervised a front desk staff of 7-10 agents
Processed all guest check-ins by confirming reservations, assigning room, and issuing/activating room keys.
Responsible for overnight auditing at the hotel.
Compile segments of monthly closing, annual reports and take of payment in compliance
Perform account receivable duties including invoicing researching, chargeback's, discrepancies and reconciliations
Summarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable accounts, verifying totals and preparing reports.
Travelex Currency Exchange Fort Worth, Texas
Front Office Supervisor/Account Receivable Clerk
Feb 2011- June 2017
Preparing over 100 different currencies for passenger's trips overseas.
Introducing products and Value Pack Plans that will help save and protect customer’s privacy.
Filing documents daily, money transfers from site to site, and preparing orders for customer trips
in advance.
Correct mistakes and investigate inconsistencies
Apply cash receipts to customer accounts
Identify and resolve payment discrepancies
Analyze accounts receivable aging reports
Contact customers via phone, email, and formal letters
Follow-up on status of unpaid invoices
Negotiate, document, and arrange payment schedules
Identify and implement process improvements to enhance quality and efficiency of the process
Hotel Mystery Shopper Fort Worth, Texas
Sales Associate/ Cashier
Feb 2008- Feb 2011
Responsible for creating, managing fine dining, and shopping venues in the travel industry.
Experienced in every facet of successful terminal development.
Responsible for providing genuine hospitality in the airport environment.
Dedicated to growing both passenger satisfaction and economic returns
Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
Operating scanners, scales, cash registers, and other electronics.
Balancing the cash register and generating reports for credit and debit sales.
GC Services Copperas Cove, Texas
Customer Service Call Center Representative
Feb 2005- June 2008
Collected and compiled statistics on customer service usage and satisfaction.
Provided exceptional customer service for credit card holders, while educating on how to bring and keep their card status current.
Responsible for record keeping and daily filing.
Effectively delivered important information to customers and maintained an accurate and auditable filing system.
Demonstrated the ability to effectively articulate technical concepts when communicating with supervisor, peers, customers, and ensuring understanding by all involved.
Possessed and demonstrated the ability to identify and understand customer credit card holder’s accounts.
Gathering all important data from client (assets, debts etc.)
Verify information and references by contacting the right sources
Education
Tarrant County College
Associate of Arts Degree May 2013
Diploma May 2008
Copperas Cove High School, Copperas Cove, Texas
Skills
Communication Skills
Problem Solving Skills
Detail – Oriented
Organizational skills
Self-motivation skills
Research skills
Contact this candidate