Center Representative Support
Resume:
James Shawhan
Professional Technician
Murray, UT 84107
*****.****.*******@*****.***
I am a professional in all that I do. I take my job seriously as lives can and do matter no matter what field that I am working in. Whether it is Biomedical Technology, Field Service Engineer, or as a Treatment Facility Navigator. Dependability is what I offer any employer. Authorized to work in the US for any employer
Work Experience
Inbound Call Center Representative
Teleperformance - Ogden, UT
September 2018 to October 2018
I received inbound calls to help individuals with raising their credit scores. This also entailed reaching out to other creditors to help with their debts.
Inbound Call Center Representative
Wayfair - Ogden, UT
June 2017 to September 2018
I received inbound customer orders for the items at Wayfair was selling. The majority of the customers involved did not have the want or know how on how to accomplish this task on their own computers. This position also included helping the customer upgrade their living area with items that were over looked while making their original purchase.
Inbound Call Center Representative
The Home Depot - Ogden, UT
December 2016 to June 2017
I received inbound customer orders for the items that were needed. I would also help the customer with items that were not on their order if that particular item was not thought of. I was also trained to sell all major appliances that we offered. Durable Medical Equipment Specialist
Roads To Independence - Ogden, UT
January 2016 to December 2016
Received, inspected and repair durable medical equipment that was donated from both private individuals and from companies. Also performed an intensive and through sanitization of all equipment. Trained in the repair of powered wheelchairs, stand-up chairs and other medical equipment. Tier II Technical Support Representative
AT&T - Mesa, AZ
June 2012 to October 2014
I helped mainly business customers with phone call troubleshooting their U-Verse service. The service included Internet and VOIP but television as well. I would also help the on-seen technician when they needed additional support.
When the residential customer que was starting to get a back log, I would then help with their overflow. Technical Support Specialist
Pace Analytical Services LLC - Tempe, AZ
2010 to 2012
I would be part of the first calls received for service issues with a customers U-Verse service with AT&T. I helped the customer resolve their service issues by talking them through several troubleshooting ideas. If the customer was still unable to get their service running again, I would then connect them to a qualified Tier II Technician.
Field Service Engineer II
AAI/ESI Services Corporation - Ogden, UT
February 2001 to June 2005
I helped to design, build, test and maintain electronic and hydraulic test stand for the United States Air Force. These test stands included not only the free standing testers but the bench top devices as well. These testing devices are still being used on today's inventory of the USAF'S and foreign military modern aircraft.
I was the inhouse computer specialist for hardware and software troubleshooting. This also included maintaining the companies internal routers and backup systems. I also helped to obtain our sites ISO-9001 certification. Field Service Engineer II
Pulau Electronics Corporation - Joshua Tree, CA
August 2000 to February 2001
I maintained, upgraded and performed regular preventative maintenance on six M1A1 Abrams Main Battle Tank Simulators throughout Southern California. This also included any unscheduled maintenance that had to be completed within a 24 hour period due to Congressional Contracts.
Field Service Engineer II
AAI/ESI Services Corporation - Joshua Tree, CA
February 2000 to August 2000
I maintained, upgraded and performed regular preventative maintenance on six M1A1 Abrams Main Battle Tank Simulators throughout Southern California. This also included any unscheduled maintenance that had to be completed within a 24 hour period due to Congressional Contracts.
Education
Certificate in Emergency Medical Technician
Mesa Community College - Mesa, AZ
August 2010 to December 2010
AAS in General Studies
Weber State University - Ogden, UT
June 2007 to June 2009
AAS in Biomedical Engineering Technology
Texas State Technical College-Harlingen - Harlingen, TX August 1985 to May 1987
Skills
• Computer hardware
• Network support
• Electronic Test Equipment
• Data entry
• E-procurement
• Human resources
• Microsoft Office
• Help Desk
• Software Troubleshooting
• Technical Support
• Field Service
• Communication skills
• Customer service
• Desktop Support
• Accounts payable
• Payroll
• Time management
• Heavy lifting
• LAN
• Windows
• IT support
Awards
Employee of the Year
December 2016
Awarded Employee of the Year for Roads To Independence. Certifications and Licenses
Institutional Networking
May 2005 to Present
Obtained certificate from Weber State University in Ogden, Utah, while working on my B.S. in Telecommunications.
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