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Customer Service Quality Technician

Location:
Long Lake, IL, 60041
Posted:
September 13, 2022

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Resume:

Shanell Prather

Ingleside, IL

Challenging and rewarding position with a progressive company where my Quality and strong Leadership skills can be fully

Authorized to work in the US for any employer

Work Experience

Lead Quality Control Technician

Lipari Foods - Antioch, IL

August 2021 to Present

• Verify accuracy of label, ensure that UPC label on box is accurate.

• Record quality of product on paperwork, communicate with leadership about QA concerns

• Training of new hire.

• Ensure that GMPs and safety is in compliance.

• Retain samples of products.

• HACCP Training

• SQF Training

Quality Assurance Technician

Miracapo Pizza Company - Gurnee, IL

September 2020 to August 2021

Verify and signed off on all container's labels and product date codes

• Record quality of product on paperwork, communicate with leadership about QA concerns • Training of new hire.

• Ensure that GMPs and safety is in compliance.

• Controlled company Retain samples of Finished Goods

• Place non-conforming materials on hold

• HACCP Training

• Receive incoming Raw material

• Pre op line before production run.

Quality TECHNICIAN and Executive Office Receptionist EAGLE FOODS

August 2018 to September 2020

• Verify and signed off on all container's labels and product date codes

• Record quality of product on paperwork, communicate with leadership about QA concerns

• Training of new hire.

• Ensure that GMPs and safety is in compliance.

• Controlled company Retain samples of Finished Goods

• Place non-conforming materials on hold

• HACCP Training

• Directed all incoming calls, greeted and assisted all arriving guests

• Processed all outgoing product samples

• Costed for savings and ordered all office supplies

• Organized and directed all office operations

• Assisted HR in Job Fair preparations

Quality Technician

Deli Source - Antioch, IL

June 2012 to April 2018

• Verify accuracy of label, ensure that UPC label on box is accurate.

• Record quality of product on paperwork, communicate with leadership about QA concerns

• Training of new hire.

• Ensure that GMPs and safety is in compliance.

• Retain samples of products.

• HACCP Training

• SQF Training

Assistant Mgr

Dunkin Donuts - Antioch, IL

July 2007 to April 2009

• Supervise and continually train staff of 6 employees for high volume location.

• Coordinate schedules, order supplies, maintain visual standards according to corporate guidelines.

• Balance morning and evening registers and prepare paperwork for daily deposits.

• Handle customer inquiries and conflict negotiation. Education

High school diploma or GED

Antioch Comm High School

August 2003 to May 2007

Skills

• Quality Assurance

• Quality Inspection

• Quality Control

• Laboratory Experience

• Micrometer

• Customer service (10+ years)

Certifications and Licenses

HACCP

Present

PCQI

Present



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