Customer Service Data Entry
Resume:
MELISSA PEREZ
PO BOX ******
HARLINGEN, TX *****
adsixi@r.postjobfree.com
Career Objectives
I am seeking a challenging position in any available opening for customer service. Looking forward to achieving success in your company where I may use my skills and flexibility to gain the ability to grow.
Work History
Harlingen Public Library, HARLINGEN, Texas
Volunteer Administration Dept.
May 25, 2017
Circulation Dept. duties:
Maintain library materials. Checking library books in and out. Performs specialized clerical work requiring of basic library work. Logging in data sheets.
Analyzing information and multi-tasking.
Administration Dept.
•Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
•Answered telephones and transferred calls to appropriate staff members.
•Sorted and distributed incoming communication data, including faxes, letters and emails.
•Monitored and maintained the organization’s website.
•Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
•Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
•Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
•Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
•Maintained the office database – retrieved and organized information for individual employees and clients.
•Created spreadsheets and presentations for corporate executives.
•Purchased office equipment and supplies – contacted vendors and subcontractors.
•Established and implemented administrative policies and procedures for the office.
•Filed and recorded corporate documentation, electronic files, inventories and reports.
Indrio Brands, LLC., VERO BEACH, Florida
Customer Service Representative
Oct 05, 2018 - Dec 31, 2018
Pittman and Davis is a family owned company that's been in business for over 80 years, specializing in the delivery of wonderfully orchard fresh fruit, smoked meats, cheeses, pastries, candies and other scrumptious gift food items available on this web site.
Utilize inbound cross-sales and customer service experience.
Place orders for orchard fresh fruit, smoked meats, cheeses, pastries, candies and other gift food items
Update demographics daily.
Answer customer's questions about their placed orders.
Qualfon, Harlingen, Texas
Customer Service Rep
Apr 11, 2016 - Sep 29, 2016
Answer outbound and incoming calls on a complex digital telephone system.
Performs database retrieval for directory information.
Provide information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc. Dispenses general information in person regarding the college when incoming call load allows.
Assist callers in identifying needs and then routing calls appropriately.
Places long distance calls for authorized college staff as necessary.
Updates and maintains personal copy of staff directory and other resources to ensure accurate dispensing of information.
Answers routine questions about telephone and voice mailbox operation on an occasional basis.
Reports computer problems to supervisor.
Answers questions and provides some training for new operators, on-call substitutes or student help.
Updates the staff directory and provides changes to Supervisor.
Proofs updates for accuracy.
Keep computer skills current by attending training on new equipment and learning new or modified procedures.
Position may perform all or some of the responsibilities above and all positions perform other related duties as assigned.
Dish Network Inc., HARLINGEN, Texas
Customer Service rep
Jun 07, 2015 - Sep 29, 2016
Inbound call center environment.
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating demographics and other account information. Resolves product or service issues by clarifying the customer's complaint ; determining the cause of the problem; selecting and explaining the best solution to solve the problem; ; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customers adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer information. Contributes to team efforts by accomplishing related results as needed.
Pittman and Davis, Harlingen, Texas
Customer Service Rep
Oct 28, 2013 - Dec 18, 2013
Pittman and Davis is a family owned company that's been in business for over 80 years, specializing in the delivery of wonderfully orchard fresh fruit, smoked meats, cheeses, pastries, candies and other scrumptious gift food items available on this web site.
Utilize inbound cross-sales and customer service experience.
Place orders for orchard fresh fruit, smoked meats, cheeses, pastries, candies and other gift food items
Update demographics daily.
Answer customer's questions about their placed orders.
Advanced Call Technologies, Inc., Harlingen, Texas
Field Services Agent. Fraud Analyst/ Account Mgr
Jan 12, 2007 - Jul 16, 2012
Inbound customer service for bank products/asses security demographics. Time management and organizational skills. Oversee client accounts, verify & update work orders daily. Make appointment for code enforcement officers and city officials. Resolves account payable/receivable. Billing and payment issues. Draw up financial bank statements. Balance transfers and direct deposit. Activate bank product credit cards and debit cards. Demonstrate cross sales and offering bank products to business holders. Record financial transactions/ update accounting. Navigate systems using windows XP & other bank products systems. Benefit & Eligibility information.
Education
TSTC-Harlingen Migrant Program, Harlingen, Texas
High School Diploma/GED
Apr 2002 - Nov 2003
Computer Skills
Typing Speed 60 Words Per Minute
Accounting Software (Peach tree, Quick books, etc)
Apple or Macintosh Computers
Database Software (Oracle, Access, etc)
Data Entry Terminal (PDT, Mainframe Terminal, etc)
E Mail Software (Outlook, Thunderbird, etc)
Graphics or Drawing Software (Photoshop, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Networking or LAN Software (Cisco, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Calc, Excel, etc)
Word Processing Software (Word, Word Perfect, etc)
Additional Computer Skills Inside a personal computer:Monitor. Motherboard. CPU(Microprocessor. Main memory(RAM) Expansion cards. Power supply unit. Optical disc drive. Hard disk drive(HDD). Keyboard.Mouse. Software: the creation and the maintenance of applications & framework
Language Skills
English - Excellent ( Read Write Speak )
Spanish - Excellent ( Read Write Speak )
Additional Skills
Communication, Ability to work under pressure, Decision making, Time Management, Self-Motivated, Conflict Resolution, Leadership, Adaptability
Driver's License
Class C - Standard Driver's License
References
Veronica Sanchez
CSR/friend
Qualfon, Inc.
Naomi Pena
Administrative Secretary
Harlingen Public Library
adsixi@r.postjobfree.com
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