Scrum Master Customer Service

A W

ANTHONY A. WILSON

832-***-**** *******.*****@*****.*** Houston Texas

EDUCATION

Guildhall University

Bachelor of Science in Accounting and Finance

United Kingdom 2000

Scrum Master

Siemens, TX. Feb 2019 – Present

• Coordinate all Scrum related activities throughout the development life cycle including daily stand up, backlog grooming, sprint review meetings, and retrospective.

• Collaborate with several product owners to refine product backlog as well as create and refine user stories achieving a continuous delivery of goals and milestones.

• Supervise and support team members in setting realistic commitments and in meeting set goals through monitoring, review and feedback.

• Provide engaging retrospective sessions for teams using several different techniques focused on communication, transparency, inspection, and adaptation.

• Facilitate the compliance of cross functional team in delivering incremental features using best agile practices and enabling teams to exceed sprint goals and target. Scrum Master

Dell, NY. Mar 2017 – Jan 2019

• Collaborated with other teams in the Agile Release Train to manage cross dependencies and risks in other to eliminate waste and loss of time.

• Provided support and mentored teams on assigning tasks, backlog tracking, burndown metrics, velocity, and user stories.

• Coordinated training sessions and technical workshops to implement Agile values and principles within teams.

• Collaborated closely with product owners to ensure product backlogs remained groomed and ready for team's consumption.

• Developed a culture of respect and trust through conflict resolution, support, transparency and employee development.

Scrum Master

T-Mobile US. Dec 2013 – Feb 2016

• Facilitated the integration of agile principles into company structure by identifying knowledge gaps, training and coaching on best agile practices.

• Coordinated all Scrum related activities including sprint planning, daily stand up, backlog grooming, sprint review meetings, and retrospective.

• Collaborated with and educated product owners on issues regarding the refinement and management of product backlogs and user stories.

• Ensured effective implementation of agile process and trained staff to on effective techniques maximize productivity and collaboration.

• Agile Methodologies, Values and Principles

• Agile Framework

• IT Project Management

• Project Planning and Delivery

• Scrum Values and Events

• Sprint Planning

• Daily Standup

• Review and Retrospective

• Software Development Life Cycle

• Performance Monitoring

• Progress Reporting

• Presentation and Communication

• Stakeholder Relationships

• Vendor Management

• Stakeholder Engagement

• Management

• Coaching, Mentoring, Facilitating, Influence

• Conflict Resolution

Tools

• Mural

• Slack

• Trello

• Miro

• Jira

• Confluence

• Azure DevOps

• Microsoft word

• PowerPoint

Detail-oriented Scrum Master and IT Management Professional with strong waterfall and agile development background to lead and work with cross-functional teams in Enterprise Software Development, IT Project Management, Project Planning and Development. Ability to develop and implement strategic operational guidelines and agile methodologies to ensure improved product development and management, while supporting organizational goals and objectives. Earning success through result-focused approach, collaborative, flexible, and adaptive efforts, as well as applying innovative thinking, execution excellence and commitment to follow-through. CAREER OBJECTIVE

WORK EXPERIENCE

CORE COMPETENCIES

A W

ANTHONY A. WILSON

832-***-**** *******.*****@*****.*** Houston Texas Mortgage Broker/Project Associate

Mortgage Direct UK. Jan 2009 – Oct 2013

• Coordinated training sessions and workshop including Agile principles and practices, effective techniques of writing user stories, Agile estimation and planning.

• Facilitated communications and negotiations with banks and building society in other to provide the best loan solution for clients.

• Maintained effective customer service satisfaction by educating clients on their legal and financial options and providing answers to client inquiries and complaints.

• Reviewed client’s financial records, credit history and property evaluation to determine insurance options and loan feasibility.

• Conducted applicant interviews which were intended to obtain and verify information required for mortgage loan applications.

WORK EXPERIENCE CONTD……

CERTIFICATIONS

REFERENCES

Available Upon Request

• PSM1 (Professional Scrum Master 1)

• ASSM (Advance Safe Scrum Master)

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