Associate Manager-call center for credit card security corportation

ELAINE HALL, Associate Manager

CONTACT: Cell 706-***-****, Email: **************@*****.***

EXPERIENCE

Feb 2016 – July 2022

Associate Manager

Total Systems, Columbus GA

Responsible for staff quality through monitoring and training with effective communication and empowerment

Completed monthly performance evaluations based on set metrics

Set and managed daily objectives with on-the-spot problem solving

Multi-tasking, including prioritizing tasks to meet deadlines

Feb 2008 – Feb 2016

Associate Manager

Road America Motor Club, Columbus GA

Responsible for the quality of customer service through monitoring and training with effective communication and empowerment

Completed monthly performance evaluations based on set metrics

Set and managed daily objectives with on-the-spot problem solving

Multi-tasking, including prioritizing tasks to meet deadlines

Feb 2008 – July 2008

Receptionist/Secretary

Wilson Realty

Maintained bank accounts for company

Scheduled appointments for realtors

Inventory, including ordering supplies

Sept 2006 – Feb 2008

Head Front Desk Operator

Dr. Freeman-Jackson, DDS

Single-handedly ran front desk

Maintained patient schedules and balances

Confirmed and filed patient insurance

Inventory, including ordering supplies

EDUCATION AND SYSTEMS KNOWLEDGE

Columbus State University- 2 years

Avaya, Google accounts, Outlook, CMS, LexisNexis, Workday, Microsoft Word/Excel

SUMMARY

Years of experience with managing operations and implementing workflow procedures. Extensive skills that can help fill multiple rolls.

Other skills: Hiring, training, issuing write-ups, payroll, employee scheduling, handling multiple phone lines….and so much more.

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