Records Specialist Customer Service

Keyonia Hopkins

***** *** ***** **, **** Forest, NC 27587

984-***-**** **********@*****.***

Proficient healthcare professional seeking a career opportunity as an entry level Electronic Medical Records Specialist to develop further skill sets and become a part of a motivating team. Responsible and career driven with excellent attention to detail. Ability to work quickly and efficiently in an independent and/or team setting. Strong verbal and written communication & customer service skills.

SKILLS & QUALIFICATIONS:

● Health & Medical Office/Computer Systems

● Managing and updating patient records

● Performing general accounting and billing services

● Processing, appeals, and resubmit of medical insurance

● Medical Coding; ICD-10 CPT, HCPCS

● HIPPA compliance while communicating with patients, and preparing medical records

● Extensive Customer Service experience including patient care and other industries

● Applicable experience in Medical Terminology, Anatomy & Physiology, Pharmacology

● Proficient in Microsoft applications

EDUCATION:

Associate of Applied Science in Electronic Medical Records Miller-Motte College – Online Graduation: May 2018 Associate's degree- Electronic Health Records

Certification: Electronic Health Records

WORK EXPERIENCE:

Mail Processing-ProLogistix Warehouse – Butner NC

11/2017 - 03/2018

and

2/2013- 5/2014

● Manually controlled printed material and small packages throughout the processing area ● Recognized damaged mail and packages

● Transferred all mail and packages with care

● Retained processed mail on either upper or lower transportation belt, as outlined at station Aide Attendant-Treyburn Rehabilitation & Nursing Center – Durham, NC 06/2014 – 07/2015 ● Delivered health care services in patients’ residences

● Completed domestic and household tasks

● Transported and accompanied patients to doctors office or to hospital

● Administered simple prescribed medications

● Maintained patients care records and documented provided services

● Helped with clients’ personal care activities

● Monitored patients (vital signs, temperature, respiration, etc.) and informed on their condition

● Aided patients with mobility and physical therapies/exercises

● Educated and counseled patients and families on diet and exercise

● Processed routine specimens

● Offered companionship and basic emotional or psychological support 05/2019-07/2019 Angelic Hands

Temp- Personal Nurse aide

AssistantMarketManager-LEI HomeEnhancements-Raleigh,NC 09/2019-02/2020

●ScheduledAppointments

●TrainednewMarketingReps

10/2021- 01/2022- FedEx

● Loading trucks

● Scanning packages

02/2022- Present

Sprouts Grocery -Durham Nc, 27713

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