Customer Service Manager

JACK RICHMAN

Palm Desert, CA *****

805-***-**** - ***********@*****.*** - WWW: Online Digital Resume SKILLS

Continuous Improvements

Account Authorizations

Work Prioritization

Scheduling and Coordinating

WORK HISTORY

03/2022 to Current Customer Service Manager

Palm Springs Motors

Resolved customer complaints while prioritizing customer satisfaction and loyalty. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Followed through with client requests to resolve problems. Introduced higher standards for customer service and increased efficiency by streamlining operations.

01/2016 to 11/2021 Business Development Manager

Pathway Payments

Established relationships with key decision-makers within customer's organization to promote growth and retention.

Researched and identified opportunities for account growth, account penetration and market expansion.

Negotiated and closed long-term agreements with new clients in assigned territory. Reached out to potential customers via telephone, email and in-person inquiries. Represented company and promoted products at conferences and trade association meetings.

09/1989 to 09/2015 COO

Legend Dist

Interviewed, supervised and motivated [Number] staff members to achieve optimal productivity.

Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies. Developed innovative sales and marketing strategies to facilitate business expansion.

Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

EDUCATION

09/1986 Bachelor of Science: Queens

Queens College of The City University of New York - Flushing, NY Business Admin.

Marketing

Accounting

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