Sales Associate Customer Service
Resume:
Jose Sanchez
Professional Summary
Operations Manager with 5 years of experience directing operations, providing corporate vision and motivating team members by defining and communicating clear ideas and strategies. Hold team members accountable to drive results and eliminate obstacles. Apply Lean methodology to obtain continuous process improvement. Demonstrate an approachable leadership style to foster team member engagement including recognition. Skills
Scanner operations Monitor system operations
Support warehouse operations Retail operations
Coordinate team operations Recruit managers
Experience
Operations Manager/ Assistant Manager
Walmart - el paso, Texas
Led cross-functional projects, and identified, and solved complex and ambiguous problems in all areas of business.
Recognized for excellence in building and motivating management and hourly teams. Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures.
Held team members responsible for reaching company objectives and processes. Supported back office procedures, including hiring and employment processes. Managed all associates by completing performance reviews and submitting promotional suggestions to upper-level management.
Maintained an onsite presence to ensure operations departments and teams met all company operational standards.
Grocery Team Lead / Customer Service Supervisor/Meat and Dairy Supervisor Walmart - el paso, Texas
Monitored day-to-day activities of all sales support operations. Attended meetings with management to review unit performance and status of collections. Determined the priority of tasks and assigned staff to provide effective and efficient service.
Resolved customer questions and complaints via inbound and outbound customer contact.
Reviewed staff performance and provided performance appraisals and recommendations for improvement.
Monitored workflow queue to ensure adequate distribution of work to all associates. Trained new employees in clerical tasks and office policies to avoid misunderstandings and enhance productivity.
12020 greenveil, el paso, TX 79936
*************@*****.***
Jul 2011 - Apr 2013
May 2012
Balanced daily deposits and safe counts as required and prepared bank deposits. Managed smooth and accurate supply restocking to keep the business operating efficiently.
Supervised front end associates in fast-paced and demanding environment. Cashier/Sales associate
Walmart - el paso, Texas
Solved complaints by customers and issued credits for returned merchandise. Found ways to improve the customer experience by taking accountability and acting as a store Brand Ambassador.
Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.
Engaged customers and built connections using a positive, upbeat attitude. Stayed on top of policy changes and promotions to better serve customers with current information.
Protected business from unnecessary liability by carefully following security and safety standards.
Helped managers improve area operations by sharing customer feedback and contributing new ideas.
Education
Associate of Arts : Kinesiology
UTEP - el paso, Texas
GPA 3.4.
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