**** ***** **** *** *

Bridgeport NY *****

315-***-****

adsinu@r.postjobfree.com

Alyson Jones

OBJECTIVE

Dedicated Customer Service and Billing Specialist adept at reviewing and processing customer claims with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. EXPERIENCE

Mercer Milling, Liverpool NY - Invoicing Specialist/Customer Service November 2017- August 2022

Reviewing delivery tickets, checking for shortages, system issues and lot issues on Global Search, noting all shortages of shipments on a log, adjusting order to match delivery ticket, checking pricing, inputting correct freight charges, invoicing orders to appropriate customers in Great Plains. Running monthly price lists for customers. Handling all customer service issues regarding invoices. Customer service, data entry, filing, handling all return and shortage credits New Dimensions, Manlius NY — Accounting Support/ Customer Service March 2017 - November 2017

Reviewing shipping reports and verifying sales orders, invoicing, data entry, customer service, inputting sales orders, processing customer credits and returns, answering phones and handling all customer orders, questions and complaints for certain products.

Wynit, North Syracuse NY — Trade Promotions Specialist July 2005 - August 2016

Processing customer claims for various promotions daily in quick books and goldmine. Resolving and reconciling customer deductions and vendor chargebacks. Reconcile G/L balances for rebates, samples, supplier funded programs and sales rep funded programs. Review Sales Reps commission adjustments. Review and prepare all customer claims. Resolve supplier denials and post audits. Assist in special projects upon request. Train new employees in the department. Consistently worked with suppliers and customers via email and telephone Coyne Textiles, Syracuse NY — Buyer

October 2003 - April 2005

Purchasing garments for large national and local customers, receptionist, tracking and verifying receipts of goods, inventory control, mailroom, entering and deleting product codes, data entry using Great Plains Dynamics.

Ruby Tuesday, Dewitt NY — Hostess/Server

October 2000 - November 2004

Greeting and seating customers, customer service, bussing, waiting tables, taking reservations, running a wait list, cleaning, inputting orders in to pos system.

EDUCATION

Bryant and Stratton — Business Management - Associate's Degree September 2000 - June 2002 - Liverpool

Colorado State University Global - Human Resources - Bachelors July 2020 - still attending - Online

SKILLS

● Customer Service skills

● Data Entry

● Problem Solving skills

● Interpersonal skills

● Verbal and Written communication

● Team Work

● Critical Thinking skills

● Adaptability

● Open-Mindedness

● Active Listening

● Work Ethic

● Detail Oriented

● Organizational skills

● Time Management

● Microsoft Office

● Great Plains/ Dynamics

● Goldmine

● Zoho

● Quickbooks

● Excel

● Word

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