Customer Service Representative

Elishia Siders

Lexington, IN ***** 502-***-**** *************@*****.***

Summary

Talented and Versatile Mentor with several years of experience introducing staff to job responsibilities and monitoring performance during training period. Effective when leading hands-on training sessions to guide employees throughout process of learning job tasks.

Skills

Critical Thinking Problem-Solving Documentation and Record Keeping

Microsoft Office Job Skills Building Coaching and Development

Clear Communication Attention to Detail Orientation and Onboarding

Group Instruction Class Lecturing Quick to learn new skills

Experience

TRAINER/MENTOR/LEAD Neovia Logistics Services-Jeffersinville, IN 02/2020- Current

As a mentor, I did the on-boarding process with new hires. This included using MS office to input their information into a variety of systems and maintaining this information throughout the course of the 5 week training program.

As a trainer, I presented step-by-step job task instructions clearly and offered opportunities to ask questions for clarification

Demonstrated how to perform daily duties such as pick/pack and scrub/put-away.

Cross-trained on equipment and other processes.

As a lead, I helped maintain our safety culture by introducing and enforcing set safety rules to all employees. I was also available to help others with any issue that arose.

CUSTOMER SERVICE REPRESENTATIVE Charter Communications – Louisville, KY 02/2019 - 01/2020

Answered incoming calls from spectrum internet users

Troubleshoot any internet issues that current customers had

Updated profiles after verifying customer was entitled to make changes.

Took payments and tried to upsell different products

BLACKJACK DEALER Horseshoe Casino – Elizabeth, IN 08/2015 – 09/2018

Quickly and accurately calculate players' payouts

Work with shift manager to ensure accurate count of bank roll at all times

Provide customer service and entertainment to guests while dealing

ROUTE SALES REPRESENTATIVE Pride N Things – Guston, KY 06/2009-07/2015

Provide excellent customer service and maintain sales relationships

Kept accurate inventory and organized invoices

Education and Training

Ivy Tech Community College - Sellersburg, IN Associate of Science

Business Administration 05/2015

Certifications

CPR and AED Certified 2021

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