Customer Service Representative

ALANA BELL

*** ******** ***** *****, ***** Rouge, LA 70806 225-***-**** ************@*****.***

Self-motivated, responsible and dedicated professional backed by data collection, administrative support customer service and healthcare industry experience. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

−Excellent communicator with 8 years of phone etiquette, driving goals by ensuring the flow of key information among all personnel.

−Successfully work collaboratively with both internal and external customers, fostering strong and productive relationships within the organization.

−Over 15 years of face to face customer service, and over 10 work from home (remote) experience.

EDUCATION

Strayer University

BBA Bachelor degree of Business Administration (Entrepreneur), current

Ultimate Medical Academy

Health Science Associate in Science Degree – Medical Administrative Assistant, 2014

Medical Administrative Assistant Diploma, 2013

KEY QUALIFICATIONS

Medical Office Procedures with Software Applications Office Accounting Principals of Management

Medical Law & Ethics Medical Record Management HIPAA Compliance Basics of Patient Assessment

Electronic Health Records Electronic Medical Records Customer Service Human Pharmacology

Computer Information Systems Interpersonal Professional Communication Insurance Verification

Introduction to Medical Assisting Medical Terminology Medical Transcription Medical Billing

Pathophysiology for Medical Office Anatomy & Physiology Intro. to Healthcare Coding

RELEVANT PROFESSIONAL EXPERIENCE

Teletech (Red Cross) – Baton Rouge LA 06/2017 – 12/2018

Customer Service Representative (Remote)

−Provided exceptional customer service when communicating with clients via outbound calls.

−Scheduled appointments for callers for CPR classes, swim lessons, and a variety of other services.

−Assisted callers with valuable information regarding donations, available shelters during a disaster, and appointment confirmations.

Millennium Lab

04/2014 – 01/2015

Laboratory Assistant

−Collected specimen from patients that were scheduled to see the doctor.

−Processed specimen to get onsite results using a 12-panel drug screen cup.

−Shipped specimen to offsite lab for further testing per the doctor’s request.

−Ensured that the specimen is securely sealed and placed in labeled shipping bag.

Retail Data LLC – Baton Rouge, LA 12/2015 – 02/2018

Data Collector

−Traveled to assigned locations and collected specific data on a variety of items.

−Transmitted data to the main office through internet or reliable WIFI connection.

−Ensured that all data is collected and transmitted by set deadline.

Vision for Less – Baton Rouge, LA 04/2013 – 09/2014

Lab / Optical Technician

−Obtained prescription for patients glasses from optometrist staff.

−Input information regarding lens specifications into the computer system.

−Used medical software program to properly order patients prescribed glasses in the suggested time frame.

−Utilized medical terminology and anatomy training in day to day job duties.

CPU2, LLC – Baton Rouge, LA 03/2009 – 10/2009

Customer Service Representative

−Utilized great phone etiquette and listening skills to record / deliver messages from patients and other doctors for hospitals and coroner offices.

−Answered a high volume of daily calls within a call-center environment.

−Completed multiple job functions and increased individual worth to the organization.

ADDITIONAL PROFESSIONAL EXPERIENCE

Owner of Blessed Braids Creations LLC - Baton Rouge, LA

07/2020 – present

Braid specialist

-Provide a braid styling service for my clients.

Avon – Baton Rouge, LA 12/2018 – Present

Independent Online Sales Representative / Customer Service

−Set appointments to have face to face consultations with returning and/or new clients to place an order.

−Ensure that client orders are accurately placed and processed through company website.

−Keep clients updated with new and retuning products offered by Avon.

Teletech – Baton Rouge, LA 10/2013 – 03/2014

Customer Service Representative (remote)

−Answered inbound calls and maintained the utmost professionalism and high levels f customer service.

−Ensured to listed to customers and transferred calls to appropriate department when requested.

Apple – Baton Rouge, LA 07/2012 – 11/2012

Technical Support Specialist (Remote)

−Identified, corrected and advised customers about Apple computer operational issues, while competently representing the company as the initial liaison with the public via phone.

−Communicated well with all personnel to ensure optimal operations in line with company objectives, strictly following established policies and procedures.

Convergys – Baton Rouge, LA 02/2010 – 10/2010

Customer Service Representative

−De-escalated calls through assessment of customer concerns, responding with care and consideration while analyzing and implementing strategies to relate to customers and generate positive dialogue.

−Provided succinct answers to customer questions to increase loyalty and increase the organization’s sales presence within specified markets.

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