Data Entry Customer Service

A highly motivated and competent Administrative Assistant and Customer Service skills with

strong vision to achieve successful outcomes for clients and colleagues. Able to collect and analyze information and quickly grasp what needs to be done. Demonstrated strong project management skills as leader of a motivated team. Excellent communication and problem solving skills and a proven ability to manage and complete projects to the highest standard. Seeking full time position in an office where my organizational skills can shine. These unique capabilities would be a major asset to a company seeking customer satisfaction and service. Skills

Experience

May 2016 – Present

Dispatch / CSR Discount Propane, Inc., DeBary, FL

Process cash and credit card payments. Scheduled service work for repairs and estimates for installations. Sales success rate of 90% for new and old accounts. Create and update proposals including repair transactions. Data Management control of all inquiries such as: proper documentation for permit processing and or update/record all history on problematic appliance or propane equipment; customer information. Filing, collections, invoice delivered gas. Submitted gallon counts for bulk drivers commission. Prepare routes and work for the following week. Line locate orders for prior dig. Direct phone calls to appropriate departments/persons. Counter personnel. Operate office equipment with maximum proficiency such as: software, database, fax, dispatching mobile devices, seven line phone system. Matching received inventory against purchase orders.Performs other duties as assigned, including working in other departments as needed. Manage company’s On-Call system by communicating information received from the on-call. Assist with accounts receivable collections on past due accounts when needed. ABIGAIL GOMEZ 158 S. Carpenter Ave

Orange City, Fl 32763

**********@*******.***

• MS Window Suite and 365

• Office Manager

• Team Worker

• Data Management

• Payroll & Payroll Database

• Invoicing, AR & AP

• Problem Solver & Effective

Communication

• Organized, Time Management & Multi-

tasker

January 2015 – may 2016

Billing Manager/Accounts Payable / CWI Maintenance, DeLand, FL

Supervised and/or trained new and current employees. Prepared and distributed new employee benefits package. Managed and submitted Payroll for employees in my department. Produced monthly reports via spreadsheets to track accountability and ensure company initiatives and projects productivity. Resolved payment discrepancies, credit card disputes for company, State Attorney and BBB rebuttals. Reviewed, accepted or declined invoices for final payment while verifying federal documentation. Accounts payable and receivable. Record keeping for contractors COI and Comp by state and company name; billing for six construction companies under one umbrella. Filing system for six construction companies. Job postings for new positions on particular job search engines.

September 2013 – january 2015

Key Account Support / Silversphere, LLC., Daytona

Beach, FL

Arranged travel plans and itineraries such as Hotel, flights, car rentals and restaurant reservations. Settled estimates and bids that met specific needs of customers with a successful customer satisfaction. Directed mail, email correspondence and incoming phone call inquiries. Contacted and created a customer rapport with potential customers explaining new services, products and technology that will ensure their safety and security with a positive reinforcement of product warranties and delivery dates. Generated weekly and monthly data entry and sales reports. Successfully completed all daily administrative tasks with excellent support to Representatives and Supervisor. Order intake. Education

april 2001

Associate of Science, Administrative / William

Paterson, Wayne, NJ

Record-management, keyboarding/formatting, office procedures, receptionist skills, software applications, business communications, accounting, administrative transcription, customer service

September 2018

Associate in fine Arts, Psychology / University of

Phoenix, Online

Learned about concepts, theories, strategies and tactics that apply to human behavior. Also, the fundamental training in humanities, social sciences and natural science. Personal Strengths

Responsible and reliable.

Will show up for work on time.

2

Highly motivated for career advancement.

Able to deal in a mature manner with problem solving. Willing to learn and accept constructive criticism. Willing to help. Good positive attitude around others. 3

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