Entry Clerk Data
Resume:
MARY LOVE
Statesville, NC *****
*****************@*****.***
Outgoing, service-oriented Switchboard Operator with 20 plus years of employment handling high-volume call environments. History of managing hundreds of calls per day with a helpful, friendly attitude. Experienced managing multiple calendars and schedules.
Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls. Having over 20 plus years experience in Administrative & Switchboard positions. Multi-line phone systems
Switchboard operations
Call transfers
Recordkeeping
Excellent verbal communication skills
Paging professionals
Alarm reporting
Client service
09/2012 to Current
IREDELL HEALTH SYSTEMS
Statesville, NC
Switchboard & Call Communications Operator
Completed connections between callers, departments and professionals. Answered up to hundreds of calls per day in fast-paced environment, transferring callers to appropriate personnel.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service. Alerted staff of emergency information and general announcements using PA system. Handled incoming calls with friendly and cheerful attitude for organization using six-line system. Participated in emergency preparation meetings to understand crisis management procedures. Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
Recorded phone system messages directing callers to desired extensions and offering general company information.
08/2006 to 09/2012
HUNTER PROPERTY MANAGEMENT
Statesville, NC
Property Manager
Reviewed completed applications and assessed household information against file history and program regulations.
Coordinated general maintenance and repairs to keep facilities operational and attractive. Conducted apartment tours for potential tenants and answered any questions. Managed routine maintenance and emergency response services provided by contractors and vendors. Implemented processes to provide residents benefits of clean, safe and well-maintained community. Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Cultivated rapport with clients to meet expectations for high-end event space rentals. Maintained accurate records of all correspondence with and from tenants. Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Solicited and analyzed bids for repairs, renovation and general maintenance. Updated tenant and unit information to keep current in housing database. Completed documents for outside agencies such as landlord references. Fully abstracted all leases and entered all pertinent information into Property management system. Provided tours of property and amenities to prospective tenants and offered valuable information regarding SUMMARY
SKILLS
EXPERIENCE
major features.
Maintained accurate and updated websites and printed materials. DATA ENTRY 1991
Mitchell Community College, Statesville, NC
Stateville Housing Authhority, Statesville, NC
Completed continuing education with Multiple certifications in Section 8 & Public Housing. Switchboard, Section 8 & Public Government Housing Training - 20 plus years. Data Entry
Public Housing Recertifications & eligibility
Section 8 Recertifications & eligibility & Housing Inspections EDUCATION AND TRAINING
CERTIFICATIONS
CERTIFIED DATA ENTRY CLERK, MULTIPLE CERTIFICATIONS IN GOVERNMENT HOUSING IN SECTION 8 & PUBLIC HOUSING HOUSING
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