Customer Service Call Center

SR

OBJECTIVE

Qualified Customer Service

Representative with 10 years

in fast-paced customer service

and call center environments.

Personable and professional

under pressure.

SKILLS

• Trusted key holder

• Creative problem solver

• Exceptional

communication skills

• MS Windows proficient

• Quick learner

• Strong client relations

• Proficient in cash

management

• Strategic sales knowledge

• International sales support

• Credit card processing

• Multi-line phone talent

SHEILA ROBERTSON

174 ARROW WOOD DR, MERCED CA 95348

209-***-**** HM/ MOBILE 209-***-****

***********@*****.***

EXPERIENCE

CUSTOMER SERVICE • BERBERIAN MOTORS. STOCKTON

CA

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeting customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately

explained details and care of merchandise.

ORDER PROCESSOR • AVANT CORPORATION • FREMONT

CA

Support sales team for Silicon Valley for maintenance of software. Setting up evaluation of products for

customers/sales team. Help troubleshoot their issues. Active listening skills. Strong organizational skills. Customer satisfaction.

EDUCATION

HIGH SCHOOL DIPLOMA • 06/1989 • BROADWAY HIGH

VOLUNTEER EXPERIENCE

Faith Christian Fellowship, Stockton CA

Maintained accounts payable and receivable for church. Ran front office. Managed office of five employees.

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