Consultant Sales Flight Attendant

MIAMI, FL ***** 786-***-**** ********.***@*****.***

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FRANCIEL PARRA

SKILLS

Computer Proficiency and Microsoft Office

Recordkeeping Compliance

Available Nights, Weekends and Holidays

Flexible Hours

Professional Relationships

Excellent Written and Verbal Communication

Customer Needs Assessments

Energy and Physical Stamina

Quality Assurance Standards

Strong Communication and Interpersonal Skills

Adaptable and Flexible

Engaging with Diverse Customers

Creative Solutions

Speech Clarity

Goal-Driven

WORK HISTORY

BEAUTY CONSULTANT SALES REPRESENTATIVE 05/2018 to Current

Mary Kay, MIAMI, United States

Arrange merchandise to present visually appealing displays and attract clientele.

Greet customers, help locate merchandise and suggest suitable options.

Answer customer questions about products and services, help locate merchandise and promote key items.

Listen to customer needs and desires to identify and recommend optimal products.

Offer each customer top-notch, personal service to boost sales and customer satisfaction.

Built customer loyalty and retention by delivering excellent shopping experiences.

FLIGHT ATTENDANT 04/2009 to 04/2017

SBA Airlines, Caracas, Venezuela

Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.

Resolved passenger situations during flight involving disorderly passengers and medical emergencies.

Answered passengers' questions and provided solutions to issues arising during flights.

Ensure safety and comfort of customers onboard aircraft.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

Demonstrated respect, friendliness and willingness to help wherever needed.

Worked flexible hours; night, weekend, and holiday shifts.

COMPUTER ADMINISTRATOR 04/2008 to 04/2009

Cyber Cafe, Barquisimeto, Venezuela

Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.

Kept software licenses current for computers.

Monitored networks and network devices to resolve technical problems quickly.

Resolved issues and escalated problems with knowledgeable support and quality service.

Maintained flexible schedule and responded to after-hours and weekend emergencies.

EDUCATION

ITFA, Venezuela

FAA Certification, 03/2008

Rafael Monasterio, Venezuela

High School Diploma, 07/2006

LANGUAGES

Spanish

Native or Bilingual

English

Professional Working

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