Customer Service Assistant Manager

Cynthia M. Lucas

***** * ***** *****

New Berlin, WI. 53151

Cell # 414-***-****

**********@*****.***

OBJECTIVE: To be an active member of a team-oriented organization and fulfilling it’s/my

fullest potential for security and success for the future.

SUMMARY:

● More than five years experience in management.

● More than 25 years in retail sales.

● Earned over twenty customer service awards.

● Accomplished forklift operator

EDUCATION:

Dixon High School, Dixon, Illinois. 1986-1987.

Greenfield High School, Greenfield, Wisconsin. 1987-1990.

Courses related: Accounting & Business Education

84th Division Army Reserve, Milwaukee, Wisconsin. 1990-1994.

Position (MOS): Material & Handling Specialist

Private First Class

EXPERIENCE:

Lowe’s Home Improvement August 2020 to September 2022

Receiving Clerk

Wauwatosa, Wisconsin

Processing and staging incoming freight

Genesis Software use

Reach-truck, Order-Picker, Skid loader, Forklift (forks, carpet pole), Elecric-Palletjack, manual palletjack heavy use

NPS Packing November 2019 to August 2020

Forklift Operator

Cudahy, Wisconsin

Worked 12 hour rotating shifts loading palletized loads of paper product

Frequent use of RFS scanners

Became familiar with box clamp forklifts

Home Depot March 1999 to September 2019

Receiving Clerk

West Allis, Wisconsin

Responsible for stocking and organizing racks and shelves.

Develop inventory adjustments on a daily basis.

Price change audits.

Awarded Employee of the Month four different times

Participated in annual inventory, including preparation for inventory.

Department Manager of Lumber / Building Materials from 2000-2001.

- Maintain scheduling

- Ran interviews

- Conducted bi-annual / annual associate reviews

Excellent customer service

Strong professional connections to contractors

Builder’s Square April 1996 to March 1999

Department Manager (Garden)

West Allis, Wisconsin

Management of 8 to 10 employees during an eight-hour shift.

Performed annual reviews & new employee interviews

Responsible for customer service and overall satisfaction.

Awarded Employee of the Month three different times.

Began as sales associate / promoted to management position within 10 months.

ACTIVITIES & OTHER SKILLS:

Kids Workshop Assistant (Home Depot), 2003-2016

In Focus Safety Group Assistant (Home Depot), 1999-2003, 2016-2017

Back-up Cashier (Home Depot, Builder’s Square, Goodwill).

Hobbies are softball, bowling, kickboxing, tennis, motorcycling, and fishing.

Dedicated mother and wife of 21 years

REFERENCES:

John Koney

Home Depot / Regional Manager of MET (Merchandising Execution Team) Team

West Allis, WI. 414-***-****

Kris Sperzel

Warehouse Picker / Uline (Former Assistant Manager at Home Depot West Allis, WI)

Pleasant Prairie, WI. 414-***-****

Sarah Lukes-Cox

Assistant Manager / Home Depot #4941

Milwaukee, WI. 414-***-****

Traci Grabitske

Department Supervisor / Home Depot #4902

West Allis, WI. 262-***-****

Bill Harrison

Assistant Manager / Home Depot #4910

Delafield, WI. 262-***-****

* Any other references can be given by request.

Contact this candidate