Service Representative Data Entry

TARA M. SANDLIN

*** **** ***** ******, *******, NJ 07203

908-***-**** - **********@*****.***

SKILLS:

Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

Performs well under pressure and when dealing with complaints

Strong verbal and written communication skills

Friendly, energetic, and always willing to go the extra mile

PROFESSIONAL EXPERIENCE:

June 2014 to Present

POSTAL CLERK, United States Postal Service, Teterboro, NJ

Process incoming and outgoing mail in both plant and post office settings

Uses automated mail processing equipment and/or manual methods of sortation and distribution of mail; works quickly and accurately to process all mail

Collates, bundles, and transfers all processed mail from one work area to another; works independently or with team

April 2013 to October 2013

CUSTOMER SERVICE REPRESENTATIVE, Xerox, Hamilton, NJ

Responded to telephone inquiries and complaints using standard scripts and procedures

Gathered information, researched/resolved inquiries and logged customer calls

Communicated appropriate options for resolution in a timely manner

Informed customers about services available and assessed customer needs

September 2011 to April 2013

CUSTOMER SERVICE REPRESENTATIVE, Amcest Nationwide Monitoring, Roselle, NJ

Managed high volume of daily phone calls related to security systems

Communicated with customers both verbally and in writing

Utilized Microsoft Office and various internal computer tools

Interacted with various internal departments when needed

Provided customers with a superior level of customer service

Proficient in multi-tasking in a high-pressure environment

Completed data entry of customer information and inquiries with a high level of detail

Provided reports to supervisory staff

Trained new associates to complete job tasks

Dec. 2010 to June 2011

HELP DESK REPRESENATIVE, Fairleigh Dickinson University Computing Services, Madison, NJ

Acted as troubleshooter, reset passwords and resolved computer issues from students in technology center

Utilized lab systems to open help desk tickets and provided confirmation numbers to customers

Managed high volume of daily customer phone calls

TARA M. SANDLIN

July 2009 to August 2009

CAMP COUNSELOR, 7 to 7 Summer Camp, Roselle, NJ

Continually kept campers active and engaged in fun and challenging activities while maintaining a safe environment

Led campers in sporting activities and arts and crafts

Executed daily activities based on pre-designed lesson plans

Acted as a role model to all children attending camp

Interacted with children, parents/guardians and co-workers in a professional manner

VOLUNTEER EXPERIENCE:

Safe Haven

Took children from under-privileged and/or dangerous neighborhoods Trick or Treating

Helped to feed and clothe the homeless

EDUCATION:

Union County College - Cranford, NJ (2012)

Fairleigh Dickinson University – Madison, NJ (2010 – 2011)

Roselle Catholic High School - Roselle, NJ; Class of 2010

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