Data Entry Service Representative

Constance Durffield

***** ******* **. *** #*** Houston, Tx 77032

Home: 346-***-****

Email: **********@*****.***

OBJECTIVE

To secure a career in a reputed organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & experience in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.

CAREER HISTORY

Employer Alorica

Position Customer Service Representative

Period of Service December 2016 till March 2020

Assignments Talks to customers over the phone

Maintains and updates customer information

Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary

Responds to requests

Tracks call-related information for auditing and reporting Provides feedback reports on call issues

Current Employer Texas home Health

Position Held Attendant

Period of Service August 2009 till August 2013

Accomplishments Responsible for providing personal assistance services Perform services as identified on the Service Plan Report to the supervisor any significant changes

Check for safety measures to be taken on an on-going basis Employer Deep East Texas Council of Government

Position Program Assistant

Period of Service September 2002 – June 2011

Assignments Perform client record retention and data entry PERSONAL STRENGTHS

Friendly and easy going with people, keen observer, fast learner, able trainer & good listener Ambitious and energetic, composed under pressure and get along very well with people at all levels. Possess excellent communication skills.

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