Laura Roth

Mount Prospect, IL *****

adsibu@r.postjobfree.com

+1-224-***-****

Willing to relocate to: Crystal Lake, IL

Authorized to work in the US for any employer

Work Experience

Customer Billing Representative

NWC Body Works - Elk Grove Village, IL

November 2021 to March 2022

Switchboard and front desk reception, created billing invoices for customer truck repairs, applied payments to accounts

Customer Care Representive

Sears Holdings LLC-Contract - Hoffman Estates, IL

September 2017 to June 2018

Maintained customer account information for deliveries. Helped resolve shipping conflicts between store and customer. Answered customer appliance questions on warranties. Entered on line orders submitted by customers.

Customer Service Representative

Break Thru Beverage - Cicero, IL

July 1999 to June 2017

Spoke with customers to provide information about products, take and enter orders. Contacted customers regarding delinquencies and late payments. Experience with AS/400 Database, Multi line Switchboard, Microsoft Word, Data entry and Microsoft excel

Education

Associate's degree in Business Marketing

City Colleges of Chicago-Wilbur Wright College - Chicago, IL September 1979 to June 1982

Skills

• Microsoft Office 200*-****-**** 2013 Attendant Console

• Customer Service

• Customer Care

• CSR

• Customer Support

• Call Center

• Microsoft Outlook

• Excel

• Microsoft Word

• Data Entry

• Powerpoint

• Receptionist

• Sales

• retail sales

• Microsoft Excel

• Microsoft Office

• Phone Etiquette

• CRM Software

• Salesforce

• Cold Calling

• Order Entry

• Marketing

• Negotiation

• Account Management

• Administrative Experience

• Front desk

• Business Development

• SAP

• Accounts Receivable

• Inside Sales

• Pricing

• Sales Management

• Outside Sales (10+ years)

• Recruiting

• Project Management

• Market Research

• B2B Sales

• Relationship Management

• Typing (10+ years)

• Strategic Planning

• Merchandising (10+ years)

• Public Relations

• Computer skills

• Office experience

• English

• Communication skills

Assessments

Customer Focus & Orientation — Highly Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Conscientiousness — Proficient

September 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient

Attention to detail — Familiar

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Scheduling — Proficient

October 2021

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Proficient

Filing & organization — Familiar

June 2020

Arranging and managing information or materials using a set of rules. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate