Data Entry Front Desk
Resume:
Laura Roth
Mount Prospect, IL *****
***************@***********.***
Willing to relocate to: Crystal Lake, IL
Authorized to work in the US for any employer
Work Experience
Customer Billing Representative
NWC Body Works - Elk Grove Village, IL
November 2021 to March 2022
Switchboard and front desk reception, created billing invoices for customer truck repairs, applied payments to accounts
Customer Care Representive
Sears Holdings LLC-Contract - Hoffman Estates, IL
September 2017 to June 2018
Maintained customer account information for deliveries. Helped resolve shipping conflicts between store and customer. Answered customer appliance questions on warranties. Entered on line orders submitted by customers.
Customer Service Representative
Break Thru Beverage - Cicero, IL
July 1999 to June 2017
Spoke with customers to provide information about products, take and enter orders. Contacted customers regarding delinquencies and late payments. Experience with AS/400 Database, Multi line Switchboard, Microsoft Word, Data entry and Microsoft excel
Education
Associate's degree in Business Marketing
City Colleges of Chicago-Wilbur Wright College - Chicago, IL September 1979 to June 1982
Skills
• Microsoft Office 200*-****-**** 2013 Attendant Console
• Customer Service
• Customer Care
• CSR
• Customer Support
• Call Center
• Microsoft Outlook
• Excel
• Microsoft Word
• Data Entry
• Powerpoint
• Receptionist
• Sales
• retail sales
• Microsoft Excel
• Microsoft Office
• Phone Etiquette
• CRM Software
• Salesforce
• Cold Calling
• Order Entry
• Marketing
• Negotiation
• Account Management
• Administrative Experience
• Front desk
• Business Development
• SAP
• Accounts Receivable
• Inside Sales
• Pricing
• Sales Management
• Outside Sales (10+ years)
• Recruiting
• Project Management
• Market Research
• B2B Sales
• Relationship Management
• Typing (10+ years)
• Strategic Planning
• Merchandising (10+ years)
• Public Relations
• Computer skills
• Office experience
• English
• Communication skills
Assessments
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Conscientiousness — Proficient
September 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Attention to detail — Familiar
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Scheduling — Proficient
October 2021
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Proficient
Filing & organization — Familiar
June 2020
Arranging and managing information or materials using a set of rules. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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