Foreclosure Specialist Customer Service

LM

LESLIE MATHEWS

*******@***.*** 480-***-**** Phoenix, AZ 85042

Accomplished and energetic Business Professional with a solid history of achievement in Finance and Customer Service. Seasoned Executive with more than 30 years of experience in fast-paced High intense environment. Excellent Sales and Communication skills. Track record of achieving exceptional results in Lead Generation and Production. Customer service-focused

Excellent communicator

Sales expertise

Highly self-motivated

Independent self-starter

Outgoing and friendly

Castle & Cooke Mortgage Peoria, AZ

Loan Officer

07/2022 - Current

Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.

Educated customers on variety of loan products and available credit options to promote valuable decision-making.

Hunt Mortgage Group Phoenix, AZ

Mortgage Broker

03/2021 - 02/2022

Communicated closely with various lenders to obtain most effective loans for customers purchasing homes.

Reviewed financial data, pay stubs and credit history for borrowers to ascertain loan qualification.

Identified valuable solutions for customers with credit problems. River City Mortgage Phoenix, AZ

Mortgage Consultant

06/2020 - 03/2021

Ensured loan applications contained supporting documentation and required information

Denied or approved loan applications based on evidence of credit qualifications.

Carrington Mortgage

Senior Loan Officer

01/2018 - 01/2020

Ensured loan applications contained supporting documentation and required information

Denied or approved loan applications based on evidence of credit qualifications.

Fay Mortgage Servicing

Senior Loan Officer

01/2016 - 01/2018

Implementing loan feasibility decisions based on analysis of financial status, credit, and property evaluation

Recognized as the highest-performing loan officer in the company-boasting the highest rate of closed loans.

Specialized Loan Servicing

Foreclosure Specialist

01/2014 - 01/2016

Managed financial team, supervising payoffs, accurate calculations, as well as judgment figures and debt-related information

Efficiently managed projects around process implementation to ensure adherence to CFPB rules and regulations.

Green Tree Servicing Collaborated with top-tier law firms to advance foreclosure proceedings Summary

Skills

Experience

Manager Foreclosure Specialist

01/2012 - 01/2014

across both judicial and non-judicial states

Reviewed both title reports for liens affecting position, and affidavits and court documents-revising for accuracy as needed.

Mountain West Financial

Branch Manager

01/2017

Drove daily operations and strategic planning across the branch; served as final approval for loans and lines of credit.

American Financial Network

Branch Manager, Loan Officer

01/2016

Analyzed and reviewed applicant credit history, financial state, and other relevant information to determine loan viability

Recruited, interview, trained, all employees-ensuring adequate professional development across all teams.

Fullerton College Fullerton

01/1983

Implemented several strategies that successfully increased sales and improved client retention rates. Created highly effective new program that significantly impacted efficiency and improved operations. Consistently maintained high customer satisfaction ratings. Notary License - 2021*2024

Education and Training

Accomplishments

Certifications

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