Customer Service Maintenance Manager

Jeffrey Kirby

OBJECTIVE: Seeking an opportunity to utilize my comprehensive work experience and mature interpersonal skills in an environment that values high attention to detail, ability to multi-task, values a quick learner, problem solver, self starter, with a bench-mark focus on customer service, and ability the to thrive in a high demand environment.

Audio Visual Experience:

2003-Current

Key Elements Custom Audio Visual Service - Orange County- Owner-Operator

-Built & grew a company providing State-of-the-Art Audio Visual equipment services & uncompromising Customer Service

-Specializing in uncompromising Customer Service for Top Pharmaceutical Companies: Pfizer, Astra Zeneca, Mark, Novonordisk, Glaxo Smith Klien

-Customized In-House Presentation services for Orange County's finest restaurants: Morton's, Maestro's, Flemming's, Ritz, Antonello's, Scott's, Bistango's 1999 - 2003

Laguna Cliff's Marriott - Director of Hotel Convention & Corporate A/V Services

-Worked directly with Hotel & Resort Convention Service Sales Department

-Developed & created Multimedia Presentations for custom events

-Enhanced revenue & growth from $8K to $1.3 million within one year 1996 - 1999

Hilton Irvine - Director of Hotel Convention & Corporate A/V Services

-Provided integrated multi-screen projection, sound systems & lighting for all hotel events

-Responsible for all A/V sales, rentals, installations, operations billing, payroll & accounting

-Managed Trade Shows, Ballroom events, & Special Event Concepts and Venues 1992 - 1996

Four Seasons Newport - Director of Hotel, Convention & Corporate A/V Services

-Responsible for the entire A/V operations for the Hotel and their Guest functions

-Responsible for hiring, training, and supervising additional technicians to accommodate the unique requirements of the Hotel clients

-Conducted all Team Building /Training Sessions to achieve Customer Excellence Service Certifications:

2001 Completed AMA Management Training Courses -

Large Yacht Ownership & Blue Water Cruising

U.S.C.G. Master Captains License for 100 ton Certification Real Estate Procurement, Financing, Restoration, Rental Management & Sales Additional Interests:

Diet & Nutrition Study & Research

Personal Fitness Development

Avid reader - Philosophy, Psychology, Theory & Critical Thinking Outdoor Activities: skiing, surfing, cycling, golfing, sailing and gardening

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