Customer Service Spa Manager
Resume:
Anikkia McClain
Professional esthetician offering the ability to provide
excellent customer service support clinical operations and respectfully communicate with people of diverse backgrounds.
*************@*****.***
Charlotte, NC
C O N T A C T
CONTENT PLANNING
GRAPHIC DESIGN
MARKET STRATEGY
MARKET ANALYSIS
MARKETING TOOLS
TIME MANAGEMENT
CONTENT WRITING
S K I L L S
Managed social media accounts.
Created social media graphics for daily posting.
Increased social media following and likes by an
average of 100% yearly.
Managing the operations of the spa. Duties
include being the main aesthetician carrying
the body, wax and facial treatments supervising
the maintenance of the facility, creating budget
reports and developing marketing campaigns
Successfully managed 15 to 30 staff members at
any given time by assigning tasks, ensuring
that both restaurant and customer standards
are met.
Formally trained new hires on menu items,
computer systems company standards and
customer service expectations.
ESTHETICIAN/SPA MANAGER
My Body Spa
Yum! Brands Inc.
GENERAL MANAGER
E X P E R I E N C E
2021-current
2017-2021
Established efficient workflow processes,
monitored daily productivity and implemented
modifications to improve overall effectiveness
of personnel and activities.
Communicated corporate objectives across all
divisions through regular correspondence and
scheduled status updates.
LANCOME COUNTER MANAGER
Belk
2014-2016
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